White's International Trucks NC 27409

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Angela Fuller

I am extremely dissatisfied with the customer service from the parts department at Whites International, specifically from their representative Kayla. From the beginning, her communication and professionalism were lacking. I provided the VIN and even pointed out the correct motor on her computer screen, yet the first motor I picked up was incorrect. I returned, showed her the correct motor again, and provided the VIN a second time. Kayla assured me it would be transferred from another store and arrive within two days. Two days later, I called to check on the order and was informed by another employee (Kylie) that the store transfer had been rejected — something Kayla never communicated to me. At that point, I had to reorder the motor from a distribution center, delaying the repair even further. No one called to notify me when the part arrived. When I followed up again, I was told it was running late. Once I finally received the motor, it was incorrect again. This situation set my company back over three weeks on a client’s repair and cost us both time and money. This motor is one of the most commonly used, which makes the repeated errors even more frustrating. Based on this experience, I cannot recommend Whites International as a reliable parts supplier. They show no regard to keeping customers happy and trying their best.

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Edward Melvin

I own a fleet of International trucks with the Maxxforce engines. My business rely heavily on dealing with a very conscientious parts Rep who possesses great knowledge on the schematics of these engines. Chrissy is that person! When I walk in and see Chrissy behind the parts counter, I’m confident that we’re going to get the right part the first time! Not only is Chrissy very knowledgeable on the parts, she’s also extremely knowledgeable on these engines - she points out additional parts we need to complete the job that we were not even aware of! This saves my company time, money, and increases productivity. The other day her and my top diesel tech were talking parts - what may as well been Japanese (because it was well over my head) regarding a cylinder gasket replacement. They were discussing the turbo and exhaust manifold bolts, gaskets & and seals. I knew everything was going to go great on this because Chrissy was overseeing the parts. Chrissy is not that person who only looks up parts based on numbers or what the computer shows. With Chrissy, I can just show her a broken bolt or part and she instantly knows what is and where it goes! Thank you Whites International for having this Chrissy as part of your professional staff!

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April Richards

★☆☆☆☆ If I could give zero stars, I would. Our experience with White's International has been nothing short of disappointing. After spending over $6,000 in repairs on our Red International truck, the issues were not resolved—and the supposed “repairs” ultimately destroyed our motor. Throughout the entire process, Mitch (Service Advisor) and Ben Harris (Service Manager) showed a complete lack of professionalism and communication. Promises were made but never kept, and our company was left without updates, accountability, or any real resolution. We expected better from a certified International service center, especially when dealing with warranted parts and costly repairs. Instead, we were met with poor service, broken commitments, and expensive damage that could have been avoided with proper care and communication. If you value honesty, communication, and quality service, look elsewhere.