Advance Auto Parts NC 27282

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Jacqueline Lucas

My son and I got a battery for his 2010 Dodge Challenger in the summer of 2025. He was off work on Sunday and his car was cranking fine He went to crank his car Monday morning and it wouldn't crank. He ended up getting a ride to work. On Tuesday he was off work and a friend came over and gave him a boost. It cranked right up and he stated the battery probably had a bad cell. I followed him to Advance in Jamestown where we originally purchased the battery. As soon as we parked, The car wouldn't crank. The associate that helped us test the battery said ithe battery was good. He said he couldn't switch the battery out , even though it was under warranty. He began charging it up outside and the car wouldn't crank. He continued to have my son try to crank it and it still wouldn't crank. I think it flooded the engine and it began making different sounds that it didn't before. So we ended up having AAA come out and they towed it to the dealership. I think his persistent antics ended up damaging my son's car. I feel it would have cranked if he would have switched the battery instead of trying to avoid switching it out and not honoring the warranty. Right before AAA came the other young black associate came out to help us and said he would switch the battery and not the one that messed up my son's vehicle. He put a new battery in and my son tried to crank it. By that time it was already damaged. I haven't heard from the dealership yet, due to them not getting to it yet. I appreciated the young man that came out to help us after we stood in the cold. I work at a Bank and we handle Advances accounts. The one across the street from my job always help us and I trust them. But the next time I need a car part or help, I'm going to Autozone or O'Reilly. I hope the car wasn't damaged to where we will have costly repairs that could have been avoided. And I wanted to commend the young gentleman that came out to try and make it right. It was the first time I had such a bad experience.

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Mark Walker

My biggest problem with Advance auto is their prices. I find them to higher than their competitors. A can of spray paint will be 15 bucks and the same can at Walmart is half of that. Always shop around and don't shop for convenience. I called about a head gasket set. They tell me they don't list one. Ok? Sure. I call OReallys and they had one in stock. Advance concerns itself with their commercial accounts. Those accounts get discounts so they can charge us more . So Advance charges us more. There commercial accounts charge us more. So either way we get the shaft. That's why I shop online. Most things are half as much and I get to look to make sure my parts are right . Cut out advance and their accounts. So that money stays in my pocket where it belongs. I've been doing this for forty years. No matter how sweet they screw you you are still getting screwed. Screw them first. Just feels right.

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mark roach

I searched online for the exact fit parts for my 2015 Jeep Patriot. When I got to the store that listed 4 parts in stock, they only had 2. They did have a special bundle for oil and filter that saved me a few dollars. The manager and co-worker were friendly and she tried looking in several different places for the cabin air filter and drain plug gasket! One thing that stumped me was the ATF fluid was not stocked on the shelves. Walmart stocks a few on their shelves. Maybe they keep it in the back so you have to ask for it. The store was very clean and well lit! I will continue to check with the store for parts before going. Lesson learned! Gave 4 stars only because of friendly staff.