Parks Auto Parts SC 29412

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Shydeia

Review for Parks Auto Shop – Folly Road Location I’ve been a loyal customer of Parks Auto since the beginning of this year, as recommended by my trusted mechanic. However, my recent experience at the Folly Road location was incredibly disappointing and unprofessional—specifically due to the treatment I received from Doug. When I called to ask about service for my Kia Soul, Doug asked which engine it had and listed off three options. Before I could even tell him—which I already knew—he cut me off and repeated the question multiple times. I told him clearly that it’s a 1.6L engine, but he continued to talk over me in an irritated tone and insist that he “still needed to know” what the engine was, as if I hadn’t already answered him 3 TIMES. What frustrated me most was the condescending tone and dismissive attitude. Just because I’m a woman doesn’t mean I don’t know my own vehicle. I came prepared with the information needed to get the job done. Instead of respecting that, Doug acted irritated and patronizing, which felt incredibly disrespectful. Then, he asked for my license plate—which felt unnecessary given I was already providing the specific details about my car. At that point, I chose to end the call. I refuse to spend my money where I’m not treated with basic respect. I’ve never had issues at the Parks Auto location on Sam Rittenberg—they’ve always provided excellent service. But after this experience, I will never return to or recommend the Folly Road location. Management needs to address how Doug interacts with customers. If you’re going to be the person answering phones and representing the business, treating people with dignity and professionalism should be a baseline expectation.

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Becky Pogue

Thank you to the guy that DID help. But the other one with the worst attitude ever, I really hope your day improves and you don’t deal with any more customers. Also cussing because your truck shows up and you have to unload when customers can hear you in the store is pretty rude.

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Jessica Matthews

I have had to come in here a few times in the past couple of weeks and every time I leave smiling. The gentleman working here are so great. Everyone is so kind and I just want to say thank you because not everyone has been so helpful on the other side of the street. Helpful, knowledgeable and i'm glad they are here on the island.