Uncle Dave's Auto Repair TN 38134

Z

Zachary Buckelew

I've been bringing my 2017 Jeep Grand Cherokee to Uncle Dave's Auto Repair for various issues over the past few years, and they have consistently demonstrated integrity and genuine care for their customers. Uncle Dave's has handled everything from my AC system replacement to spark plugs and ignition coil installation. Every single interaction has been marked by transparency, fair pricing, and honest communication. They've never tried to upsell me on services I didn't need or take advantage of my situation. Most recently, I had them install new spark plugs and ignition coils based on a check engine light diagnostic from O'Reilly's. When that didn't resolve my vehicle's issues, Uncle Dave's could have easily kept throwing parts at the problem and charging me for each attempt. Instead, they took the time to investigate further and were completely honest with me - they determined the underlying issue was beyond their scope of expertise. Rather than leave me stranded, they recommended a shop better equipped to handle my specific problem and then towed my vehicle there at no charge. That level of customer service is virtually unheard of today. Uncle Dave's Auto Repair operates with old-school integrity in a world where that's increasingly rare. They care more about doing right by their customers than maximizing profit, and that's why I've trusted them with my vehicle time and time again. If you're looking for an honest, reliable, and customer-focused auto shop in the area, I cannot recommend Uncle Dave's highly enough. Their integrity speaks for itself.

S

Suzanne Brown

Very frustrated with communication. They kept my vehicle for over a week to diagnose A check engine light and To find the problem for intermittent power loss. They did not communicate with us at all unless we call them to find out status. When we finally got the vehicle back, they had replaced a sensor and changed spark plugs And called and told us it was ready to be picked up. When my husband asked about the power loss issue, he was told that they could not do anything about that unless the vehicle lost power while they had it there at their garage. So just a very few days after we picked it up it started once again going black and losing power, It happened several more times and would either come back on its own, or we would have to open the hood and press on the battery cables, and then The power would come back on. So I took the vehicle in this morning and explained to them that that kept happening and that I was actually stranded somewhere at some point because I didn’t know that I could push on the cables and power would come back on And that I really needed to have it looked into and fixed. So they had a mechanic come and he spent about two minutes looking at the battery cable and said oh yeah it looks like that cable is itself really has a lot of corrosion on it and probably does need to be replaced. So then, after calling a dealership to get apart and a lot of issues with actually getting the part there the mechanic replaced the cables, and the problem was fixed. When I actually got to uncle Dave’s this morning and stopped my car I had not lost power that time so the problem was not going on. So when my husband picked the car up the first time and was told that they couldn’t do anything about it, unless the problem was going on, That is just totally not true. Had they spent just a very small two minutes they could have found that problem and had it fixed during the seven day time that they had it previously and I would not have spent my entire morning there Once again.

T

Thomas White

Dave’s Auto was incredibly quick to help us when our car started running poorly after some recent warranty work elsewhere. They took the time to diagnose the issue thoroughly, explained several cost-effective options, and had our vehicle running better than ever within the week. Throughout the process, they were professional, transparent, and easy to work with. We’ll definitely be bringing our future vehicles to Dave’s, and we highly recommend them to anyone needing diagnostics or repairs.