CS Automotive TN 37027

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Melanie Cundiff

I took my Lexus in to see what was wrong with the A/C. The only problem is that it wouldn't blow cold air. I took it in, everyone was nice, and a couple hours later I get a text saying it's working just fine. I go to pick it up, and they insist it works as it should. The guy told me all he had to do was switch it from blowing on my feet to blowing in my face, as if I was too stupid to know how to operate the car I've owned for 6.5 years. I insisted that wasn't the case and ask if they even opened the hood or checked the fuses. He said, "I don't know, he may have..." Well, I know he didn't because I can see on the app when they pop the hood. I suppose I should be grateful they didn't try to charge me a bunch of money for unnecessary work, but GUESS WHAT...A/C still doesn't work. I'll be taking it to a different shop to fix it since I don't appreciate being made to feel like I'm an idiot.

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Larry Arnkoff

I have written multiple reviews over the last 10 years declaring how professional and considerate I think the folks at CS are. I recently had a problem with the battery in my wife's Lexus, It wasn't a major mechanical issue but it was causing me a lot of stress. The CS staff quickly addressed and resolved the problem. No matter how large or small the issue is, CS gets it done well and at a fair price.

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Lisa R-Wascher

Was able to get my car in right away and avoid a trip to the dealership. They were quick with an estimate, friendly and professional.