Firestone Complete Auto Care TN 37027

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Sandra

I’ve been taking my Tesla here for years. I like having the lifetime alignment. This is one of the few Firestones that does do alignments for Teslas. They have always been great especially when they get busy. I always call for an appointment and they’re really good about getting me in and done in the estimated time. They do a great job!

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Richard Ramirez

Huge thanks to Zach for helping me with a missing bolt under my splash shield. He took his time, fixed it properly. Super kind and professional — greatly appreciated! Will be going back for future service!

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Eric Clinton Anderson

I had a fantastic experience here. Highly recommended. Recently purchased a vehicle from Carvana. Had a small issue with it, and Carvana's insurance company, SilverRock, sent me to this Firestone location. They were easily able to fix the issue, but Jacob noted that the tires were ten years old: 5 years past their "expiration date" according to DOT standards! He notified Zach, and we went to work on getting the tires replaced. It took over a month of fighting with Carvana/SilverRock, but we finally got them to do the right thing. Zach really went to bat for me, in a way you almost never experience anymore. SilverRock finally had agreed to replace the tires, but wanted to put the cheapest possible junky tires on, and Zach refused. He told them that we'd been hassling with this for a very long time, and he wasn't going to send me out the door with poor-quality tires. What a great shop. They've definitely earned my business going forward! Thanks a ton, Zach and Jacob.