Bexar County Storage Facility TX 78204

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Shenara Vasser-Bailey

Very predatory practices. No access to a live person via telephone. No listed hours of operation to pick your vehicle up. I can only assume this is done on purpose to prolong the amount of days your vehicle sits because they charge an extra fee of $22.85x2 (roughly$ 45.7) per day that your vehicle is on their lot. My husband and I are from out of town, he’s here on military orders and I came to visit for Thanksgiving, we parked after hours in an empty business lot to pick up a to go order for food to bring back on base. We were gone for 20 minutes and within that time so was our car. We spent the next 30 trying to figure out if our car was stolen only to realize it had been towed away. We took a gamble and ubered at 9:30 PM to a sketchy area praying they were open after having no luck finding business hours or a telephone number to a live person or automated info with business hours. We arrived and waited 58 minutes before we were able to retrieve our vehicle. Thankfully, we got our vehicle back same day/night. Unfortunately, a lady ahead of us had her vehicle damaged and drove out of the gate to get back in line and address the issue. She was told there was nothing they could do because she had already drove the vehicle off of the lot. Also, they can’t tell you where your vehicle is on their lot so you’ll have to walk around hitting your alarm button to find it (Kinda humorous, kinda not) Word of advice, if you find yourself in the same situation, GO GET YOUR CAR IMMEDIATELY BEFORE HAVING TO PAY EXTRA FEES ON TOP OF THE INITIAL FEE AND CHECK EVERY CREVICE OF YOUR CAR BEFORE DRIVING OUT OF THE LOT!!

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Ruslan

1. Towing Charge: I was charged for 2 hours of heavy-duty towing at $350/hour. The drive from the pickup location to the storage facility is about 30 minutes, so I understand there may be some time required for hooking up, but I don’t understand where the full 2 hours of labor came from. 2. Storage Charge: According to the documents you provided, my trailer was picked up at 11:30 PM and I retrieved it at 12:00 PM the next day. However, I was charged for 2 full days of storage — could you clarify why? 3. Trailer Damage: The trailer’s front leg and lifting mechanism are now completely bent and broken, making it impossible to lift and hook up to my truck. This damage occurred during the tow/storage process. 4. Additional Costs: I was informed that I need to hire a heavy-duty hauler to remove my trailer from the lot, but since none are available on your end, I have to arrange and pay for one myself.

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BWGmedia

Awful company and towing partners. Workers at facility are depressing and sad to work with. Unhelpful at best, rude and obnoxious as worst. Bexar towing driver cussed me out while on duty and threatened me. Their reporting system didn’t do anything (email) and you can’t report them anywhere else, imagine that. BBB rating of F- They will pretend they have nothing to do with the tow companies they contract but that’s a lie. A reminder to anyone picking up, inspect your vehicle BEFORE signing paperwork. In the paperwork they try to get you to waive all rights to sue them, another legally dubious plot. They’ve been dragged to court before and this won’t be the last. For apartments or businesses looking to contract with them, look elsewhere.