Elite Auto Solution TX 75207

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Emanuel V

Went here a while back and was not impressed. The receptionist was very condescending and made me feel stupid for using basic language. I was there because my engine was overheating and I was out of town. I had already suspected it was a coolant leak and asked if I could just get a jug of tap water to cool it down temporarily so I could get home, but they said they couldn't do that and gave me some bull crap about "liability". Sure, whatever. They then said I needed to pay over $200 just to diagnose the issue. I told them it was likely a leak, but they said they still needed to do the whole diagnostic process and that it would count towards the repair. I was already annoyed, but I decided to pay it so I could get it fixed already. They then called the next day confirming a coolant leak from the radiator and quoted me $3,000 to get it replaced. I could not believe my ears. I told them I would not be paying that and to leave my car out so I could get it towed to my house. This place is a total rip off. The ONLY thing good about this place is that they offered a courtesy Lyft ride to where I needed to go. EVERYTHING else about it was horrible. I do NOT recommend.

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Nicole

Very frustrating and disappointing experience. I brought my vehicle in for a check engine light after having the code read at another auto shop just an hour earlier. Despite already having the code, I was still charged an additional $155 for diagnostics, followed by nearly $400 more in recommended repairs. I clearly communicated that I had already spent a significant amount on my vehicle elsewhere and was hoping this visit would finally resolve the issue. Less than two weeks later, the check engine light returned while I was out of town for Thanksgiving. The day after Thanksgiving, I had the engine rechecked and received a diagnostic code related to the same issue. This was extremely stressful, especially after spending so much money and during the holidays with my family. When I called on Monday after they reopened, I explained that the check engine light was back on and shared the similar diagnostic code I had just received. I was told that since my initial repair is under warranty, they would look at the vehicle and ensure everything was fixed properly. However, a few hours later I was contacted with a new quote for an additional $500 and was told I was being done a “service” by not being charged again for diagnostics, even though I arrived with the code already provided. Overall, the issue was not resolved despite significant cost, and I was left feeling that customer concerns came secondary to additional charges. NOTE: When I picked up my vehicle after the initial repair, I noticed the idle was still fluctuating and brought it to their attention. I was told to “just drive it and see what happens,” rather than having the concern properly addressed. I would advise others to PROCEED WITH CAUTION when seeking service here

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Jared Stoll

Had three things go out at the same time. I had these guys do some of the work and did most of it on my own. When I couldn't diagnose the last vibration one of the guys went on a test drive with me and was spot on with his diagnosis. Great knowledge, great workers, great warranties.