Lawrence Wrecker Service TX 77511

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Concha Cornejo

I had the worst experience with this towing company. My truck was towed at the request of the police, and I went to retrieve it about 4 hours later. My wife called first to get information, and the man who answered was extremely rude. He was yelling at her and speaking to her like she was a child. We let him know we were getting our insurance to help retrieve the vehicle, and he seemed upset from the beginning. When I arrived and called him, he said I should have called ahead to let him know I was coming—but he never told me that before. Instead of explaining politely, he was rude and disrespectful. I’m sorry for not knowing the process of getting a vehicle out. He acted like everyone automatically knows how it works. It’s not like they tow my truck every day. This was my first time dealing with something like this, and instead of helping, he made it more stressful. He treated me poorly because I don’t speak English perfectly. My wife is fluent, and he still screamed at her. On top of that, we later found out they broke my back window and said they were not responsible. This company has horrible customer service, no professionalism, and no respect. If you don’t want to be yelled at and treated badly, do not use this service. I would never recommend them. If i could i would of put zero stars Please learn how to treat customers Honestly overpriced for 4 hours and also for them to break my back window.

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Angela Hadley

Mike was AWESOME! Took care of me quick and cheaply! Got it handled, with a smile!!! I completely recommend this company!!!

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Michelle McGehee

The Lawrence Wrecker Service team took good care of me. I had a flat tire and needed a tow. From phoning in to request help to arriving at discount tire my experience was good. The driver arrived quickly and was very kind. I would definitely recommend them. Thank you so much for making my day a little easier.