Southwest Classics Inc TX 76015

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Shawn Browning

Seems like most of the bad review customers have problems with online orders, but I've always had great experiences with them in person and over the phone. I think the key to online is calling to see if the part is in stock. The website doesn't seem advanced enough to know when inventory levels are out of stock so it'll let you order and then the order just sits in a hold file maybe? ??‍♂️ Anyway, in person these folks are awesome. They'll help you find the parts you need, answer questions and even provide suggestions if you're looking for help. If you'd like to experience what all the auto part stores use to feel like, come here. Customer service at the counter actually feels like they want to help you. It's a refreshing change from all the Auto Zones and O'Reilly's where they act annoyed you're even in the store.

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Andy Hernandez

Small store with a big warehouse. If you're going here you already know what you're looking for. They have many parts and if they don't, they can probably get it for you. The staff is friendly and helpful.

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Nikki O

Overpriced. Return policy says full refund, but they charge a 20% restocking fee which their website and return policy does not state at all (hidden fees). This is considered false sales practices and is highly illegal. You can read about it under Chapter 17 in Texas Business and Commerce Code - Deceptive Trade Practices Act. If you want a full refund as their policy states you will receive and they do not give it to you first you need to send a formal notice that allows them up to 60 days to remedy the situation by giving you your refund in full as their policy states. Gather your evidence (copy of their refund policy, receipts, and copy of your notice and any other conversations.. get it all in writing), then file a complaint with the Texas office of the attorney General or the federal Trade commission. Do better Southwest Classics. Either rupdate your return policy to reflect your 20% restocking fee or refund in full as your return policy states.