Benson Bros. Wrecker Services, Inc. TX 75401

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Marisa Sanchez

***UPDATE: Hi there! You have a dash camera? What is a dash camera going to show behind the truck? You are not that bright. This happened with the tow trucks sliding down trailer. He got too close to our shop garage door and slid down the sliding trailer to get the red car off and pried open into the bottom of our shop door pushing into the shop door, and from the pressure of the trailer it caused all the dents in the middle of the garage door. We have money. Live on acreage in a brand new house. We could easily replace our garage door but it doesn't seem right that we would have to do so when we didn't damage the door. A random person came on our property to drop this car off for a friend and apparently doesn't know how to drive. So stop acting like we are money hungry and want something free. We want the person responsible to fix the damage. So stop trying to make yourself look good and do what's right. Anyone would have gotten angry if they had damage to their property and the person responsible didn't want to fix it. Please do upload the conversation so everyone can hear how condescending you sound and how you didn't care or want to help. So I suggest working on your professionalism. However, as my husband stated we have footage from our neighbors camera and are working with AAA as we speak to get this resolved. Thanks for the reply! These people are crooks. One of their drivers hit our shop door when delivering a car. As soon as my husband saw the damage, we called up there right away. They just gave us the run around. Transferred us a few times, then said we would get a call back.They never did. So we called up there again on Monday when we got off of work. We called and told them we need to get our door fixed it was hit by one of their drivers, the manager or whoever he is said they did not hit our door, that the driver said so. We then said well we had no damage prior to you guys dropping off the car to the shop. He said they have a picture of the car in front of the shop when they delivered it and he doesn't see any damage. Well mister you probably don't see the damage because the damage is behind the car. The car was about 2 feet from our shop garage door. The guy we spoke to was very unprofessional. He didn't care. We also asked for him to send us the picture he was referring to that had no damage, So we could see if you could even see the damage in the picture and if so we could point it out for them to see. He said he couldn't send us the picture. This place is trash. Worst customer service. I would not recommend using this place. Most likely he will respond to this post with a very smug remark as he has to all the other bad reviews.

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Tamara Burnett

I never thought a simple tow could turn into a high-pressure, nickel-and-dime nightmare, but that’s exactly what happened yesterday. After my accident, the state trooper called them in. Before I even had a chance to ask for an estimate, their driver pushed me out of the way and began hooking my car — effectively forcing me into a situation where I’d have to pay a “drop fee” just to get them to stop and provide a price quote. When I finally spoke to their office, they quoted $325 to tow my vehicle 12 miles to my home — with no mention that, had they taken it to their yard instead, I’d be on the hook for $785 plus daily storage fees. The driver even suggested I file the charge with my insurance, knowing full well it would raise my premiums and cost more than paying out of pocket. That was completely inappropriate and felt like a ploy to push costs onto my carrier. Despite the state trooper giving me clear permission to call my own tow, the driver claimed his office wouldn’t allow it. I had to physically stop him, re-involve the officer, and endure the trooper’s visible frustration just to reclaim control of my own vehicle. After paying the exorbitant fee — because I was given no real choice — they delivered my car to my driveway, but ignored my instructions. The driver drove unnecessarily through my yard, parked where I had specifically asked him not to, and left the vehicle positioned in a way that will now require me to pay for yet another tow. This was hands-down the worst tow experience I’ve ever had. The lack of transparency, aggressive tactics, outright price-gouging, and blatant disregard for my rights and property were outrageous. Avoid them at all costs — choose a reputable, transparent provider who respects their customers.

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Daniel Gudgel

Cameron was extremely fast, courteous and safe. I was in a major bind on IH30 and they came through quick and was very reasonable in price! Couldn't recommend them enough!