Storm Towing TX 78123

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Robert H

Used them a year ago to get my truck to a shop in San Antonio from Seguin. They sent out Philip and he was on time but not professional. He seemed irritated and inconvenienced that my f150 had to be winched onto the flat bed tow truck. Just had the truck brought back to seguin and got the same guy dispatched. He was 1.5 hours late and never reached out to me to let me know. I had to call dispatched to get him to call me. When he did call he said he was still an hour from the job. So I called dispatch back to f8le a complaint and was sent to voice mail witch is always full so you cant leave one. I kept calling the company 4 times over the next 2 hours with the same results till Philip calls me and said the office want to know what I need. Like are you for real. I said it doesn't concern him and that I need to speak with the office and to have them call me. Never heard from them. I will never be using this company again and will urge other to take their business elsewhere. The dispatch ladies name that I dealt with is christie. Please Christie, pick up calls so we can file complaints about your driver's. Paid close to $500 each tow. $1000 total. Would have been better off towing it with a uhal myself.

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Arthur Grant

I have now been waiting almost 3 hours for Storm Towing to arrive, they were chosen by my insurance provider Hagerty. They have texted arrival times. Missed those times. Posted new times which they have missed. They don't answer the phone and their voice mailbox is full. Would not choose

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Rachel A Scott

Great experience with Storm Towing this month! My engine warning light came on in rush hour traffic, 95 degrees outside! I was able to immediately turn into an empty lot & turn off the engine. I called USAA, & was connected to a towing company which couldn’t find me in their system; said they would arrive in an hour. 90 minutes later, called USAA again; they sent Storm Towing. They picked up my car & dropped it off at my local dealer’s shop. The dealer couldn’t even look at my car for 7 days, they said. I called Storm Towing, and they picked up my car again, and dropped it off at an independent repair shop. Justin, their driver, kept me informed with texts. Friendly & reliable! USAA paid for the first tow—I paid $150 for the additional tow—I don’t know what the avg cost is in Austin, but $150 saved me from being without transportation for a week—or more!