Big Town Impound TX 75150

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S Sanders

Thieves. Called at 1109 pm. Camera captured tow at 1056 pm. Yes by park and tow who Big town will say they aren't associated with but they are. Explained to "supervisor" on nights had gone to Mavs game and forgot in a rush to get there. Two weeks earlier had car towed. Admittedly my fault. But I was there and paid for vehicle at 1137pm. Car got dropped at 1141. The car wasn't even there when we paid for it. The "supervisor" said the tow truck had a "blowout" on the way which tells me they operate faulty equipment. Big town and park and tow not willing to work with me. Have only not registered one other time and they took it then. The timing shows they could have easily dropped the car in place, after I admitted my mistake and easily not towed it risking damage to the vehicle. Car towed from Luxia Rockwall Downes to Big Town Impound. I drove from downtown Dallas and beat the tow truck there. These people target your car and are vultures.

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Jose Ortiz

If I could give zero stars, I would—except for Summer, who was the only person at Big Town Impound that treated me with compassion and decency. She’s the reason this isn’t a one-star review. I had to retrieve my car from impound two days in a row under extremely frustrating circumstances. Day 1: My vehicle was towed even though there were no restricted parking signs posted where I had parked—something clearly visible in the photos I took (stalled vehicle was parked in white box). When I arrived to pick up my car, I explained that it had a jammed ignition switch and couldn’t be driven. I was told they would bring it out to the lot so a mechanic could work on it. The staff member I spoke with showed no concern that I’m a Disabled Veteran on a fixed income, or that the car wasn’t even illegally parked. When I asked about reducing the fee due to the circumstances, his exact response was: > “If I lower the price, it comes out of my pocket.” That kind of response tells you all you need to know about their priorities. Day 2: After paying $321 the first time, I was told by another employee it would be okay to leave the vehicle in their lot while I waited for a part and a mechanic. When I returned the next day to install the part, the car was gone—towed again, without warning. Yes, I had to pay to retrieve it again. The only saving grace was Summer, who handled the situation with empathy and didn’t charge me the full amount. She was professional, understanding, and clearly values people over profit. This company’s practices felt predatory and lacked any real customer care—except for one person. If you see Big Town Impound on your radar, I strongly recommend proceeding with caution.

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Diana benitez

i went to pick up my car from here and had no issues with this place i got my car out with just a DL you can’t really see through the window but they sound really nice to me! they were polite and explained the consequences of not registering your car (which was my mistake)i called a lady and she was really sweet anyways make sure to register your cars!