Elite Recovery LLC TX 75149

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janet Miranda

Be careful they make you sign papers before giving you the vehicle. They made scratches on my car on the passenger door, since they force the door to open it and they don’t even tell you!!!

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Sydney Yaws

If I could rate negative stars I would. This place shouldn’t even be open. Their thieves. And the office people are the most rude, disrespectful and disgusting human beings I’ve ever had to deal with. Spoke with a tow truck driver that had one of his trucks he paid cash for stolen out of their yard by this company. And stealing peoples property. My car came out with the underside damaged from their dope head tow truck drivers. Caused me so much emotional and mental distress the last 3 days. My car may have to go to the shop they have possibly damaged the underneath and my back up camera. My mechanic is looking at it now. I had 2 drinks that were spilt all over my front seat. My car wreaks. And on top of everything else. Medication out of my purse is missing. My grandfathers necklace is gone as well. As well as 2 checks I had to cash in an envelope. The girl that I spoke with on the phone was the most disrespectful human being I’ve ever met. Completely acted unprofessional and extremely ghetto while talking down to me on the phone. She told me she was going to leave my work badge out for me and did not and told their tow truck driver to tell me she didn’t leave it out. I drove 45 minutes to get my work badge just for her to not leave it out and she thought it was funny. Tell me if there was nothing. I could do about any of my stuff because she didn’t want to give it to me. She didn’t have to. I’m on hold to file a complaint with the BBB right now. And will possibly be getting an attorney to cover the damaged this company may have caused my car.

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Kazandra villegas

One of their employees stole my social security card, birth certificate, and passport as well as the purse they were in. When I talked to the front office to let them know a very rude lady yelled at me. She said they lock any sensitive documents in the safe when they find them but then she changed her story and said it was with my belongings as they do not go through the things in the car. I’m confused which is the real story since it keeps changing. Then when I called asking if they found it the girl hung up on me. They will not give me any of my government documents back. To top it off I got a call from a life insurance company saying someone tried to take out a 250k policy with myself as the beneficiary??? No one will call me back. I have filed a police report and locked my social so when they try to apply for anything it automatically gets denied and I get notified. Horrible company. I am pressing charges.