Big E's Garage TX 78124

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We had Big E’s Garage do quite a bit of work on our BMW over time. At first, we didn’t question recurring issues because BMWs can be known for having problems. However, after several visits, we noticed a pattern. The original issue would usually be fixed, but shortly after leaving the shop, a new problem would appear. This happened multiple times, which raised concerns for us. We eventually spoke with the owner and shared that we were worried the mechanic may have been causing additional damage. We were later told that mechanic would no longer be working on our vehicle, and we were able to move on and sell the car. More recently, we brought in a different vehicle for what should have been a straightforward radiator hose replacement. We even purchased the hose ourselves. We were reassured the problematic mechanic was gone and that there was nothing to worry about. Unfortunately, just a few miles after picking up the vehicle, a dashboard warning appeared indicating low Freon. When we pulled over to check, we discovered the original leaking hose was still on the vehicle and had not been replaced as we were told. After contacting the owner, he insisted the hose had been replaced. Once we got home and inspected further, it was clear the hose had not been changed, and there was additional damage to the hose bracket. We had to take the vehicle to another mechanic, purchase another new hose, and pay again for the repair. During that repair, a crack in the radiator was also discovered. If the hose had actually been replaced as claimed, this issue likely would have been identified earlier. Overall, this situation cost us roughly $2,000 in additional repairs. We attempted to resolve this directly with the shop and requested a refund, but that was refused. Based on our experience, we cannot recommend this shop.

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Lisa Garza

Untrustworthy and Unprofessional Service This company was dispatched through AAA for roadside assistance, and the experience was terrible from start to finish. The technician did not return our wheel lock key after the service, and when I called to ask about it, the supervisor (Richard) was extremely rude and hung up on me while I was simply asking for an update. To make matters worse, they charged me for two service calls because their technician chose to put air in the tire instead of installing the spare tire as clearly requested from the start. We ended up with extra charges, missing equipment, and zero accountability from the company. If this company is dispatched for your AAA call, request a different provider.

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Abbie Crenwelge

I had a blowout on the interstate today and AAA sent Isryel from Big E’s garage. He was on time, professional, and changed my tire and had me back on the road within 15 minutes. He also checked the air in my other tires to make sure I had a safe trip home. 5 stars!!