AAA Seven Corners Car Care Insurance Travel Center VA 22044

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Charles Simmons

I had a very disappointing experience with this shop. My vehicle was towed here as a AAA Plus member due to a flat tire and a known battery issue that I was already in the process of handling myself. I decided to replace all four tires instead of just the single damaged one. I informed the staff about the battery issue and declined their battery replacement service because they quoted over $300 for parts and labor. I explained that I would replace it myself as I will use my self battery jumper to jump start my car. Two days later after paying for the tire services, I was given my keys back and went to my vehicle. I discovered I was locked out. The shop had locked all the doors after service. They admitted they had to jump-start the car to move it in and out of the service area but failed to leave it unlocked. The front desk representative told me this was more or less it was “my problem” and suggested I call AAA for lockout service despite the fact that AAA had already towed the vehicle there and them being AAA ? After contacting AAA emergency road side, and waiting 2 and a half hours, I was informed after the fact I had exceeded my annual service allowance and had to pay $95 out of pocket for the lockout service. At this point the car shop has closed for the day, otherwise I wouldve addressed this cost on the spot. I emailed the store requesting reimbursement due to what I believe was their negligence and received no response for an entire month. The only time they acknowledged the issue was after I filed a complaint with the county’s consumer protection division. Even then, they continued disputing responsibility despite initially saying they would not contest it, and the dispute claim was ultimately decided against me. I regret choosing to spend my money on a full tire replacement here after experiencing this level of customer service and lack of accountability.

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Shriket Patel

I had an excellent experience with MG at AAA. MG was professional, knowledgeable, and extremely helpful throughout the entire process. They took the time to clearly explain my options, answered all my questions patiently, and made sure everything was handled efficiently. What stood out most was MG’s attention to detail and genuine care for providing great customer service. The experience was smooth, stress-free, and exceeded my expectations. I highly recommend MG as a service advisor and truly appreciate the outstanding support provided.

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Anabel Moreno

I called Victoria Kowser about switching my car insurance from a different AAA location to this one after a move. I tried to explain I had a complicated history with a separate AAA renter’s insurance account with my name and address incorrectly listed on top of my active AAA plus membership and current AAA car insurance. She was not listening. We kept talking over each other and she got frustrated and super unprofessional. She ended up hanging up on me after I asked to speak to a supervisor! I was totally shocked and taken aback. I will say that on the car service side of things, the service advisor was very nice when I took my car in for same day tail light replacements, but she never called me back about my quote request to fix my muffler. The onsite membership agent was also nice, but after being assured that I was all set to transfer my AAA club membership, I was not, in fact, all set. He said that I would receive a new AAA number and cars in the mail (I did not), and he said he had removed a member of my household per my request (he did not, the app still showed them as a household member and my renewal payment would have required me to pay for them too)—totally wasted my time. Between that and Victoria’s rudeness/customer service failure, I will most likely be cancelling AAA and switching to a new insurance company. Update—I emailed them and they did nothing lol Cancelled my AAA and got Virginia Farm Bureau Insurance Instead, for $250 less than what AAA would have charged me. Not to mentioned saving $150 on the membership costs itself.