Advance Auto Parts VA 22003

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Alyssa C. Coss

Hands down the BEST Advance Auto Parts store! The General Manager, James K., took wonderful care of me and my car’s issue in a professional and thoughtful manner. It’s such a breath of fresh air in the DMV area to have trustworthy and helpful advice and service. I cannot recommend them enough if you need parts or assistance this is the place to come!

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Michael Zecena

I called to ask a question about if I can bring the car oil there to safely get rid of it or they have options for it but as soon as I said hello I have a question I got instantly hanged up Horrible customer service 1 star. They need to have better patience next time..

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Kay Inabinett

I placed a, “pickup in store,” order. I had a young man, 15 years old, pick up the order since he was doing the repair. He asked an employee, Marco, if it was the correct part. Marco told him no and printed out the correct one. Instead of simply giving him the correct one through an exchange, he told the young man there was nothing he could do and he would have to purchase the correct one. I went to the store, on Braddock in Annandale, and Marco was rude and condescending from the beginning. There was a miscommunication between me and the young man. I thought I ordered the correct part but the store gave him the wrong part. The issue really arose when I asked him why he let a young man walk out with the wrong part when he asked if it was the correct one. He continued to speak very loudly saying, “There is nothing I can do. You made the mistake and ordered the wrong part,” which I wasn’t questioning. I did in fact order the wrong part. I was questioning his lack of moral code and knowledge of company policy when he allowed a customer to walk out of the store with the incorrect part despite his job being to advise customers. He went against company policy because the return policy is unopened items within 45 days. The part in question was a headlight bulb, which is not included on their list of items that are not returnable. He could have easily swapped the incorrect part for the right one. The employee claimed to be a manger, but he displayed zero leadership skills or qualities of a an effective manager. I hope the company considers sending him back to a leadership training before allowing him to remain in his current role.