Firestone Complete Auto Care VA 23831

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Sarah Anthony

Terrible accommodations here. The lady that works the front/phones states they only take walk ins for state inspections so I went in for a state inspection and assumed I would have a wait time. The lady at the front then told me “the best I can do is tomorrow” uhhh I’m confused because she literally just told me they don’t take appointments for state inspections so how the hell are you supposed to get an inspection done? She said “well you better get here tomorrow before we open and wait in line” oh I’m sorry I don’t know if Firestone knows this but we all have jobs and lives so no I can’t come everyday and wait in line waiting and hoping I’ll be seen. Definitely will not be putting my car in their care when they can’t even accommodate people. Not to mention I had gone to another Firestone back home for an oil change and they didn’t seal it correctly and my oil leaked all over my driveway.

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leah pillow

Angel helped make my experience at the Chester location great. We called a few times trying to find a quick inspection and she was very tolerant of my few calls. She gave me realistic expectations around when the could service my car. I also added on my drop off note if they could change my oil that would be great although we hadn’t discussed it so I wasn’t expecting it. They got it done!

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Tim Hollandsworth

online appointment was never confirmed. I arrived on time after having to call the shop. It took 1 hour and 45 min for a simple tire patch for a nail. even after having an appointment. This is an unacceptable time for a 10minute repair. Then after getting the vehicle home I found that the repaired tire was over inflated by 17 pounds to 46 pounds. Even I am able to look at the inside door panel to verify the proper inflation. And to make things worse, a courtesy check was performed and it was noted that all fluids were at the proper levels. I know for a fact that the windshield washer fluid was out as it had been used up recently. I question the quality of work that is being done by the technicians and the fact that they are taking shortcuts. I usually do not post reviews, but this particular visit warrants a review and a response.