Regenesis Thrift VA 23831

K

Kassidy

I go to both thrift stores pretty often and Cierra is absolutely amazing! Every time I come into the store she is friendly, welcoming, and always willing to help. She goes above and beyond to make sure customers find what they’re looking for and makes the whole shopping experience so enjoyable. You can tell she genuinely cares about her job and the people who walk through the door. The store is always organized, and she has such a great eye for unique finds. If you stop by, definitely ask for Cierra — she’s the best!

C

Casey Finchum

Best spot to go thrifting!! Nice furniture, cute clothes for men, women, and children, housewares, even some cool electronics! Also, it’s NOT just a thrift store!! Regenesis has a beautiful mission! Just ask the cashier about it! ❤️❤️❤️❤️ highly recommend!!

M

MEME'S LIFE WITH FAMILY

I’m sharing my experience after two very upsetting incidents at Regenesis Thrift Store in Chester. The first incident involved a pair of shoes priced at $8.99 (pink tag, no discount). I had already paid when the cashier, Spence, noticed the brand and said the price must be wrong. He removed the shoes from my bag and spoke with manager Kelly Southers, who said since I had already paid, I could keep them. However, another manager, Cierra Rouse, told me I should donate money because I got a “really good deal.” This was humiliating. I had already donated a dollar, and being put on the spot in front of a line of customers left me embarrassed and in tears when I got to my car. The second incident happened on February 16, 2026, around 3:45 PM. I returned, hoping for a better experience. I found several items: 50¢ clothing and shoes clearly marked with prices and tag colors (including Doc Martens priced at $12.99 with a pink tag, and other white-tag shoes discounted). The cashier was again Spence, who seemed annoyed and then claimed the shoe prices were wrong. Manager Cierra Rouse told me the Doc Martens were actually $30 despite the $12.99 tag. When I asked to speak to someone higher, Gary Parrish (donation director) came out and refused to sell me the items because the tags were “wrong.” This is the second time I’ve been embarrassed and treated unfairly over items clearly marked with prices. Being put in these situations twice left me feeling emotionally distressed and disrespected. This store is supposed to serve the community, but my experience was the opposite. No customer should be treated this way. I hope management addresses these issues so others don’t go through the same experience.