County Waste Chester VA 23831

K

Kevin Manning

The driver destroyed my trashcan by ripping the wheels off and running them over. It was an accident. They are usually reliable but trying to get a replacement trash can is not. Do better County Waste. They promise a prompt replacement, but they are either lying or the people doing that service are incompetent. Currently I am stuck with them by neighborhood contract. Next time the contract is up for renewal, guess what I will do?

B

Bridget Walton

**UPDATE: reached out several times online about missed cans, false promises to pick up next day, multiple calls/ online portal messages for nothing. Why offer 2 cans if your drivers can not count? Switching to Wise Choice after 7 years due to lack of customer service/ paid services not rendered by your company. Not impressed. 2 weeks in a row my cans have been put back in the street instead of the curb. They were left far enough in the street that someone came to my door to complain as my home is located at the entrance to a neighborhood. I called and was placed on hold for 9 minutes to reach dispatchers. The recording continued to say please hold you are caller number one in the que over and over and over. Frustrated with my call experience. Dispatcher has minimal personality.

C

Cam Lewis

For a month I've been trying to get trash service. According to my call logs, I have over 6 and half hours of phone calls logged with this company and they still haven't picked up the trash once. My trash can continues to sit out on the street, hot full, smelly, and jealous of the other cans they manage to empty. How this possible?! It's scheduling trash pickup. It's not complicated! They've had no issue taking my payment though. What's the matter with you? Update: After another agonizing 1 hour wait on hold, now totaling 7.5 hours on the phone in a month, I got rid of County Waste and called Choice. Total of 5 minutes on the phone and I was set up!