Advance Auto Parts VA 22042

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Sam I

I have nothing but positive things to say about Byron, the sales associate who went above and beyond yesterday morning. I decided to be an adult and challenge myself in installing some windshield wipers and headlights by myself that morning. Byron constantly checked in on me, offered me continuous support, and even demonstrated how to install the windshield wipers and the light bulb in so I could try it myself. He was my personal hype man. I wouldn’t have been able to do it without his help. When I tried to tip him, he refused and was completely humble about the entire situation. Throughout that entire day, I couldn’t stop thinking about his support and his great customer service. I’m truly grateful for him! I hope Byron receives recognition for the exceptional customer service he provides. Employees like him make a huge difference in the customer experience.

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Edrees Saljuki

I'm extremely disappointed with my recent experience at Advanced Auto Parts and their inflexible return policy. A couple of weeks ago, I purchased a 4 Way Tire Iron Wrench when my car was stranded with a flat tire. Unfortunately, when I attempted to use it, the wrench wasn't long enough to provide adequate leverage to loosen the lug nuts. As a result, I had no choice but to have my vehicle towed to a service center, which cost me additional money and time. Today, I returned to the store to get a refund for a product that simply didn't work for its intended purpose. The staff at the counter refused to accept the return, stating that because the tool had been used, they couldn't take it back. I explained that I had only tried using it once to discover it was inadequate for the job, but they were unwilling to make an exception. Instead, they only offered me the option to exchange it for something else in the store. I find this policy unreasonable. How can you determine if a tool works without actually using it? The whole point of buying emergency roadside equipment is to have it work when you need it most. This product failed to do its job, yet I'm stuck with it or forced to exchange for merchandise I may not need. I've never encountered this type of inflexible return policy at any other auto parts store. This experience has completely eroded my trust in Advanced Auto Parts, and I will be taking my business elsewhere in the future. I do not recommend shopping here if you value customer service and reasonable return policies.

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Danielle Bennett

Went in to ask about a battery being in stock and if they would be able to replace it for me. The young man behind the counter immediately looked annoyed and bothered. He said he was the only one there, which is understandable that he may have been overwhelmed, but I think basic customer service goes a long way. If he would have just relayed that information in a professional way I would have just come back at 4pm to purchase the battery when they had more staff, but I would rather not have someone who looks annoyed touching my car. I just asked a question and was very polite. How am I supposed to know they were short staffed?