Advance Auto Parts VA 22042

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kali

I had a really frustrating experience at this Advanced Auto Parts. I walked in and immediately noticed that no one greeted me. There were two employees at the register when I first came in, but one of them left, leaving only one person helping customers. I understand that sometimes a customer may take a little longer to help, and that’s fine. The problem was that the employee never acknowledged anyone else waiting. I stood there for over 10 minutes while a line started forming behind me. Not once did the employee say “I’ll be with you shortly,” or even make eye contact with the people waiting. It honestly felt like we were just invisible. A simple acknowledgment would have made a big difference and at least let customers know they were seen. Customer service basics like greeting people and communicating with those waiting should be standard in any store. Instead, everyone in line was left standing there confused about what was going on. After waiting that long with no acknowledgment, I eventually just left without buying anything. Really disappointing experience. I expected better customer service.

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Tony

The Store Manager and staff always go above and beyond. Great knowledge of all vehicles and always willing to help. Not after your wallet. They actually care about getting you the right part to make sure you and your family are safe on the road. Always a pleasure going to this Advanced Auto parts store.

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Зафарджон Ботуров

Absolutely unacceptable and dishonest customer service. I came to this Advance Auto Parts location to purchase a battery and have it installed. There were THREE employees standing in the store, doing nothing urgent. Despite this, I was told they “cannot leave one person alone in the store” and therefore refused to help me. This excuse is completely absurd. With three employees present, there is no logical reason why basic customer service could not be provided. It was clear that they simply did not want to do the work. Advance Auto Parts advertises battery installation, but in reality this location makes up excuses to avoid helping customers. I wasted my time, drove to the store for nothing, and was treated like my business did not matter at all. If this is how this company operates, they should stop advertising services they clearly have no intention of providing. One of the worst customer service experiences I’ve had. Avoid this location.