Dominion Towing Inc VA 22079

D

Dee Williams

Let me start with the word RUDE! When you run a business it is important to provide great customer service and be respectful to all people. I understand you are running a business and your company has a job to do, but you can do it with kindness. My car was towed by Dominion, I was visiting my Grandmother whose health is failing, I parked my car in the visitor parking space and turned on the Pango app to pay for my parking.I”ve visited this apartment complex and have always paid with the app. What I did not realize is I had driven my other car, so my license plate on the parked car in the space was my other car, however I was paying for the space on the app. I was not trying to violate any parking rules, and I had no problem paying which I did. I told them towing my car was ridiculous. I showed them my app displayed me paying. I was charged $210 for towing . I’ve been blessed to be able to pay it, so it was not about the $210. It is about companies that run businesses without caring, just looking to make a $. Hopefully at some point the business will realize kindness goes a long way. It was an honest mistake on my part. I had parked the wrong car in the space but was paying on the app with the correct zone number. I’ll be bringing this to the apartment complex’s attention.

K

Kendal

We had a delivery to our home, and while the driver was helping us bring items into our condo, Dominion Towing towed his company van in just 35–40 minutes. When we went to pick up the van, the lady working there was extremely rude. Instead of trying to understand the situation, she sat far away from the window and yelled at us in a very unprofessional way. This company is nothing but a money trap that preys on people unfairly.

Y

Yard Man

Towed my hybrid car incorrectly, damaged my vehicle- possibly transmission/ drive train / break issues ! Filed police report on the lot ! I’ll definitely file a claim against this business if this can’t be resolved