Advance Auto Parts VA 24301

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Raymond &Karen Maxwell

Well managed store with a great group of folks. Good products, good prices and very helpful staff...

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Rebecca Underwood

Update: The General Manager reached out and so graciously refunded us the money for the battery. I changed my review to 5 stars, because they responded incredibly fast and have exceeded our expectations. Went to have my husband's truck battery replaced. The replacement took around an hour and a half as the employees could not find the correct socket to fit the positive terminal. No problem, this has been an issue before so we were aware it would take some time. When the replacement is complete, we took the truck home. My husband goes to start it the next morning, it won't turn over. We pop the hood to see that not only did they leave the socket stuck to the positive terminal, the terminal is loose, the battery is leaking battery acid, the bar that goes across the battery to hold it in place is not attached, and the cover of the terminal has been broken off. We were not made aware of any of this. Because the socket was so stuck, we had to have the vehicle towed, and pay to have the positive terminal replaced. We accepted the free battery installation with the battery purchase because the assumption was that this simple task could be handled. I would have preferred they just told us they could not replace it, instead of having to pay additional costs.

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Darin Gillenwater

I have never walked in here without seeing at least two faces behind the counter, unlike their competitor down the street. I get taken care of very quickly, and the guys are really friendly and knowledgeable.