Advance Auto Parts VA 24153

S

Squatch

I went into the store to do a warranty exchange on a broken part. I was prepared with the part and my online order already pulled up on advance site. The lady was very rude and told me she couldn't exchange it I had to go to the store where I originally purchased it. I tried telling her it was originally an online order and showed her this. She just kept saying how advance had lost so much money in returns and she couldn't do it. Another employee came out and tried to assist her on how to do it but the phone started ringing and he had to help another customer. She finally called the other store where I originally picked up the part that had now failed. The manager there walked her through doing my exchange. She was very rude the whole time even cursing and telling me how much she hated online orders. I will not be returning to this store and honestly will avoid advance in general. Oreillys is always more than accommodating.

M

Mr. Inspector

I already put in one good review but I think this store manager and this store deserves another one, again. After having an issue with the store and being quite frustrated, they resolved it quick and effectively and with a smile on their faces. I would not recommend this store enough and especially this store manager. He obviously has more customer experience than almost every manager I come across. Kudos.

S

Super serious guy

I had an issue with some of the customer service that happened in the store, the store manager after calling him resolved it quickly. He was super kind and understanding. He took my issue seriously. We need more store managers who act like this, even when I was getting frustrated he kept a levelhead and steered media in the right direction. Give this man a raise