Reliable Truck & Auto WI 53027

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Georgio Geroulis

I was in a really tough situation and so thankful this tow company was nearby. The service was flawless from start to finish. He arrived quickly, was extremely knowledgeable, and handled my truck with the utmost care. On top of that, he was very professional, easy to talk to, and went the extra mile to make sure I was taken care of. Truly outstanding service — highly recommend to anyone in need of a reliable tow!

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Melissa Quartana

Extremely rude staff! Update due to your response. I did not call you, AAA did. A different tow company wouldn’t take the car, so you were the secondary call. I was not aware of any balance with the place my vehicle was at. They never gave me verbally notice or anything in writing of a price and sprung it on me at the last second when a tow was coming. When you guys called me I specifically told you, you couldn’t pick up my car because the other mechanic just told me I owed money. I never once tried to get you to pick it up with the given circumstances. You asked what the deal with the car is and I told you. I didn’t expect you do anything. When I told you what the situation was you rudely said “And what do you want me to do about it.” Like I said I never called you. AAA should have relayed this information to you and I didn’t deserve the disrespect, especially while already being stressed out.

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Michelle Mathieu

Our truck died on us coming back from camping in the Dells (so we had our camper), but thankfully we were pulled into a gas station parking lot. My husband called for a tow and he was told they wouldn't even start heading our way until we gave them our credit card over the phone (even though insurance was covering it). My husband has Parkinson’s, and he gets confused easily and can't always get the words out correctly so he asked me to call him back. So I did, (I wish I'd gotten his name!!) but I was driving out to where he was with the truck and camper in Hustisford from Mequon where I work, but I couldn't call while driving, so I called once I got there. After I explained who I was, I was answered with a very curt "yeah, and?!". I asked about the rates and he rattled them off, very quickly and was almost defensive when saying "that's the going rate". I was just asking. Like I said, insurance was covering it. He was incredibly short and rude, and after I gave him our cc info, he says "you took so long to call back, another call had come in. I'll get there when I get there". After waiting about an hour and a half, my husband called to see if he was still coming and the tow guy said he'd driven past us, saw we had a camper, said he wasn't told we had a camper so he just kept driving and went to a different call. We later saw He had called my husband’s phone, but it was in the car because he was dealing with unhitching the camper, and he never called my phone (I was the one he'd delt with more recently AND had paid him) so had we not called him, who knows how long we'd have sat there. We had made other arrangements for the camper, but couldn't move it until our truck was out of the way, so we didn't thing to tell him about it being as he didn't have anything to do with it) If he was driving past, he couldn't just stop and ASK about the camper?! No, he just drove past. He was very curt with us the entire time. When he first picked the truck up, I tried to tell him the layout of our driveway, and which side I wanted it on, and to not put it on the grass, but he just said "I'll see it when I get there". When he dropped it off, he asked where I wanted it so I showed him, again stating "just not on the grass". Guess where my truck is?! On the grass. I've been in customer service my whole life, and I am an "acts of kindness" kind of person. I am the one that will give a cold water to a guy mowing the lawn in a median I drive by or leave treats (usually homemade) out for UPS/FedEx. It was my intent to give this guy fresh pumpkin bars, but after the way we were treated, I just couldn't do it. I don't know the "going rate" for a tow these days, but almost $260 seems a bit high to tow a truck less than 12 miles. A VERY disappointing experience.