Virginia Tire & Auto of Dulles VA 20147

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TruNorthLight

Had to go here b/c the One Loudoun location doesn't do inspections on Monday. I had One Loudoun call around and this location had no wait on the oil change and 1.5 hours on inspection so I jetted over. Long story short, it was the next day that I picked up the car. I can tell this place is busy after I got here and probably would have not tried if I had known. They have a inspection line that is super long already after I got here and they later informed me that they only had 1 inspector. So waited a hour, eating breakfast at Anita's - so awesome had no idea about their breakfast burritos. Checked back twice and each time the pickup time was being pushed out from 2 hours to 3 hours to 4 hours. The oil change was eventually done at about 4pm close to closing and told them I'd pick it up the next day. Good service but really not a great experience overall. I made an appointment at the original place b/c I didn't want to wait around. Luckily I got a ride home to work. No issues with service and was able to use a coupon. Lot's of time wasted. I'd be careful with scheduling this location.

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Allen Chang

I brought my car in for a standard oil change and mentioned concerns about possible brake issues and a tire leak that might be covered under warranty. David was incredibly helpful - he clearly explained my options and the coverage protections VA Tire & Auto offers. I had several back-and-forth conversations with my dealership, and David was patient throughout, repeatedly checking with the mechanics and keeping me informed with timely updates and revised service tickets. I’ll definitely be returning, thanks to David’s exceptional customer service.

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adair gellman

Today's visit was for my safety inspection. This location has a nice interior with wifi, which is helpful. In addition, the other day, after the snow storm, the add air to tire light came on. I was on my way to an appointment and needed to get air added quickly to make sure I was safe. I stopped by and explained. They added the air to my tires for me and got me on my way. This is an example of the little stuff they do to help their clients that keeps me coming back. Thank you so much!