AutoZone Auto Parts VA 20147

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Raghad A

Markus was extremely helpful and professional! He helped me jump-start my car, checked the oil and radiator water, and even topped up the oil when he noticed it was low. He was very kind and worked efficiently. The other employee was also friendly and supportive. Thank you both so much for your excellent service!

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Yabsira Kumneger

I had an excellent experience at AutoZone! The staff were very friendly and helpful. They not only helped me choose the right battery for my car, but they also installed it for me quickly and professionally. The store was clean and well organized, and the customer service was amazing. I really appreciate their support—AutoZone is now my go-to place for car parts and service. Highly recommended!

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Zahra Nazeri

Tonight I went to this store and purchased oil for my car. I was given the wrong oil, so about three hours later I returned with my receipt to make a return. The manager, whose name is Davis, avoided helping me and assisted other customers who came after me. Another employee eventually helped me instead. When the return was processed, their system would not accept the same card I originally paid with. The manager then stepped in and was extremely rude, repeatedly telling me, “Ma’am, use the same card,” and accusing me of not listening, even though I was using the same card. He told me to call my bank, which I did, and the bank confirmed everything was fine. The bank customer service representative could even hear how rude and disrespectful he was being. They then moved me to a different register (their decision, not mine) and tried again, but the system still didn’t work. At that point, the manager started blaming me for the issue, questioning why I moved registers, even though the employees were the ones who moved me and rescanned my items. The entire time he was rude, dismissive, and not listening. What really stood out was that when he called the store’s customer service line, his tone completely changed—he suddenly became polite and professional. This manager does not deserve to be in a management position. Yelling at customers and blaming them for system issues is unacceptable. This experience was stressful and disappointing.