Virginia Tire & Auto of Broadlands VA 20148

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brightline600

My experience at Virginia Tire and Auto of Broadlands has been just excellent. I am relatively new to the area and this is just a very well run business. The staff are very polite and answer all questions the customer may have. The work is well detailed as are all the vehicle inspection points relating to your service. This is not a high pressure business; they just politely explain your options and if you ask their opinion they will provide you with an answer--not just trying to upsell you on a service or product you don't need. I highly recommend this business as I think it builds trust with the customer.

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Tong Wang

This was an extremely disappointing service experience. My entire morning was wasted, and all I encountered was evasion and deception. On December 18, 2025, I called this shop to inquire about replacing the tire pressure sensor on my left rear tire. During the call, I asked when I could come in, how long the replacement would take, and how much it would cost. I was told that I could come on Saturday at 8:00 a.m., that the repair would take approximately one to two hours, and that the cost would be $100 for the part and about $40 for labor. I agreed and confirmed that I would arrive at 8:00 a.m. on Saturday. This morning (December 20, 2025), I arrived at the shop at the agreed time. The receptionist instructed me to park my car in the lot, leave the keys, and wait to be contacted in one to two hours once the sensor had been replaced. After waiting for two hours with no call, I noticed that my car was still parked in the same spot and had clearly not been moved. I went into the shop to ask about the status of the repair. I was told they were handling some paperwork and asked to wait another 20 minutes. After more than half an hour, I asked again and was told to wait an additional five minutes. Another thirty minutes passed before someone finally approached me, claiming to be the person who had answered my original phone call. He then presented me with a quote of $939.78, stating that additional services were required, including fluid replacement, cleaning, and replacing all four sensors. I immediately objected and reminded him that I had explicitly requested the replacement of only one sensor and no additional work. I was promised the job would be completed in one to two hours for a total cost of $140. At this point, more than three hours had passed. Not only had no work been done on my car, but I was presented with an outrageous quote more than six times the agreed price. None of the promised service times or prices were honored. This experience feels like blatant deception of the customer. It is completely unacceptable and deeply frustrating.

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jumpshot199

Scam artists. Please do yourself a favor and read all the reviews of this place before you decide to do business here. This is clearly a pattern and I am not the first nor last they will miscommunication with and rip off. If you do unfortunately decide to do business with them, READ EVERY PAPER THEY ASK YOU TO SIGN CAREFULLY. I made an appointment for an extremely simple request; A singular faulty tire pressure sensor in the front passenger wheel, and a tire rotation. This is something I had done previously a few years back at the Herndon location. My family and I spoke to someone named Edward on the phone who set up our appointment. Everything that needed to be done WAS CLEAR and we were quoted. The only fishy part was he said the sensors needed to be ordered in pairs. This was not the case at the Herndon location, but hey, maybe things have changed? We were willing to bite the bullet to get this done so we said sure. Dropped off the truck, and signed off on the paper, not looking at the total, which is my fault and you should always read over everything, but unfortunately I gave them the benefit of the doubt and simply assumed I was being taken care of as quoted. In hindsight though this is when the employee working with me should've verbally communicated everything that was to be done with the truck as well as the total but instead silently handed me this paper to sign and said nothing. Fast forward to when my truck is ready and they call to tell me my total came out to over $600. Why? They replaced every sensor on each tire on my truck and now had me in a financial bind because i signed the paper with the total. This appointment was created solely for a singular faulty tire sensor and they took it upon themselves to replace all 4, WITHOUT calling me to consult me on whether I even wanted this done. But sadly at the end of the day, it comes down to they got my signature on the paper, and thats on me. I also called the Herndon location and they actually straight up told me that I was lied to, that sensors do not even need to be ordered in pairs. Call me crazy, but if you realize that only 1 sensor is faulty and your about to replace all 4 even though 3 are working perfectly fine, maybe call the owner of the vehicle and re-verify what needs to be done? No. They simply saw an easy extra $400 and took advantage. Disgusting. An actual terrible, sketchy business. Do not do your business here, go literally anywhere else.