Hanscom AFB Visitor Control Center MA 01731

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Giavonna O'Donohue

I moved onto base this past weekend and it took almost 2 hours to sign on my moving crew of 2 people who had valid passports and green cards. That's $400 that I had to pay just to wait to get onto base. When I asked the guards why it was taking so long they said that they were on the line with customer service. What do you mean? Do you not know how to sign people on? Isn't that your job? What a mess.

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Steve F

Through misinformation, trial and error, I have learned that maximum you can get is a 30-day visitor pass during business hours, and possibly only a 3-day pass if you come in on an evening or weekend - depending upon what guards are working. This is extremely unpredictable and inconvenient for military families with other family members nearby. Loading up babies and toddlers in the car, then unloading them at the tiny visitor center, then back again every time a family member wants to visit is extremely tedious and annoying. We sought this assignment because it’s near family, but if we knew this base policy was so absurd and unpredictable we would’ve chosen to live off base. On other installations you can consistently get the visitor passes for 3 months - and at any time of day or night, which is a much better policy for families… Further confusing this is the NCO at the Visitor Center - he told me you could get the 30-day pass during the weekends and from either gate. However, on some attempts that was true, but on most attempts we could only get a 3-day pass and it was only at the main gate. My sisters’ kids were baking and screaming in the hot car for 1/2 hour as the Security Forces took their sweet time clearing us. I asked for the contact info for the unit commander but they refused to give it to me. Our military families deserve much better than this.

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Z

Absolutely Terrible. Went there Today for a scheduled visit, I was not aware of the policy change regarding the visitor pass. The shorter Female officer working Today with the Large Glasses and blonde Hair was not helpful at all. All she had to say was “ The Procedure has changed for Visitors…..” didn't even get that. Maybe don't allow the person who doesn't want to work, work in the Visitor Center.