Red Line Disposal NY 14869

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John Bub

I am on a 2 week schedule and have not had pick up for the last 3 scheduled pick up dates! The first one I understood with the major snow storm the day before, but now they've skipped me twice since then and my driveway has been cleared both times. Keep taking my money but won't keep up with service! It's starting to get frustrating

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Karen Trask

DO NOT USE Red Line Disposal I have been a customer of Redline Disposal for several years now, and my experience has been inconsistent. Much of this seems to depend on who answers the phone. When I speak with the representative whose name begins with a “J,” the interaction is often confrontational and unprofessional. There have been repeated issues regarding the placement of our dumpster. It has not been moved since service began; however, after a driver change, problems started. The current driver has thrown items into my yard that he claims cannot go into the dumpster rather than setting them aside properly. He has also complained about limited space despite there being approximately three feet of clearance. As a result, the dumpster is frequently moved when it is finally serviced. On multiple occasions, the dumpster has been placed directly in front of the platform to my chicken house, blocking access. I’ve had to move the dumpster by hand just to get into the building. Over the past three months, I have had to call numerous times because the dumpster was not picked up as scheduled. Reasons given include truck breakdowns and lack of drivers. Last month, I was told the dumpster had been dumped when it had not; I had to provide photos to prove this. To their credit, once the issue was verified, someone came out within an hour to complete the pickup. This past week, the dumpster again was not serviced. After seeing the truck drive past without stopping last week, I called the office today. The same representative, name beginning with a “J” claimed the driveway had not been plowed and the driver could not access the dumpster, which is untrue. The driveway was fully plowed. I was then told I would still be charged because the dumpster was supposedly “not available.” When I explained that I should not be charged for services not provided and asked to speak with the owner, the representative refused and ended the call. I remained upset but did not use profanity. Since then, my calls have gone unanswered. Unfortunately, due to the repeated missed pickups and lack of professional communication, I am ending my service with them and am warning anyone from using them in the future- as I know I am not the only one who has these concerns.

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Cameron Willoughby

Updated: They are clearly in the middle of a staffing overhaul, and they were very professional about the issues we've faced with service so far. Once I did get ahold of someone, they came out same day. I'll give the locals another shot over Casella any day.