Frank's Auto Repair MA 02150

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Charlie Barrows

They are generally unpleasant people to deal with, but they are capable of doing your State Inspection assuming they want to that day. They will tell you off about parking. It’s been different every year I’ve gone

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Ahmed

I came here for a simple inspection, but I didn’t even get the chance to ask a single question before I was rudely kicked out. The staff member I dealt with was extremely disrespectful and dismissive. There’s no excuse for treating customers this way, especially when they’re just trying to get basic service. If you value being treated with respect and professionalism, I’d strongly recommend going elsewhere.

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Nathalia Dunlap

I had just moved to Boston a year ago and needed to get my car inspected quickly for DMV purposes. I found Frank’s and decided to come back for an oil change and asked them to take a look at the car. I felt super taken advantage of. They quoted me almost $200 to change 2 air filters. Both of which I got at the auto shop myself for $20ish each and installed in less than 5 min. One of my filters actually didn’t need to be changed, I still have the spare to this day. Right off the bat my trust was lost with them. It also felt as if they were trying to intimidate me into replacing my battery right then and there. They kept my car on until I came to get it because they said my battery was that bad, that if I left my car wouldn’t start again. I knew I needed a new battery but was quite confident it wasn’t dire like they said because my partner had charged my battery the night before. I went to auto zone two days later (after driving the car around) and bought a new battery and replaced it myself in less than 20min. The worst one was quoting me $950 to replace my brakes and pads, not including labor and tax. I went to WAR Automotive and for labor, tax, all brake pads and discs it was $945. Three years ago someone left a review saying they scammed women. After they misrepresented the state of my filters, tried to over charge me for 5min of work, and quoted me a crazy price for my brakes that didn’t include tax or labor - I confirm that even 3 years later they are the same.