O'Reilly Auto Parts TX 75407

B

Bryan Mejia

Came to O’Reilys For a Starter warranty Replacement that I was confident I had because I have warrantied it before . As soon as I walked in , I mentioned this to a worker and they immediately tried to dismiss me by saying that was a Autozone part . Another co-worker came to help out and he was saying that that part number was not even there’s . I asked him to look at our Purchase History because I was sure we had the warranty . He didn’t even bother to ask me when I purchased it or look back a couple of years ( which I’ve had other employees there ask and find purchase history ) . They were both very dismissive with no intention of helping me and confident that it was not there part . Went to Autozone and we did not have any purchase history at all for starter purchase on any of our vehicle . After I went to farmersville Location and young lady named Ashly helped me out . She was able to verify that we did in fact purchase a starter for my vehicle and it had lifetime warranty. I told her what princeton located told me about that starter not being there . She told me to bring it in and we compared both new and used starters which looked identical . Label placement was in the same area on both . The new starter had a label on top of another one . When we removed the top label the numbers on the bottom label were exactly the same as the starter I had (used ) . ( I was right on m warranty and it was their part) . I left very happy with a warrantied part and excellent customer service with no issues .

S

Stephanie Wells

Today I had an experience with Tyler! He was wonderful, he check my battery and installed my windshield wipers. O'Reilly you hired a great one he did his job to the fullest. Customer service was A1! Do us all a favor and don't mess it up with this employer.

W

Walter Crespo

I recently visited O'Reilly Auto Parts, and unfortunately, my experience was quite disappointing. Some employees displayed a terrible attitude. When I inquired about a part, I was simply told it was "in the aisles" without any further assistance on which aisle to check. I also asked for the size of a filter cap for my car, but the employee claimed he couldn't access that information on the computer. Despite explaining that I had previously received good help when purchasing tools from this location, he was unhelpful and looked up the information reluctantly. Ultimately, he retrieved the item, but the entire interaction was frustrating. Due to this poor service, I’ve decided that I will not return to this O'Reilly. I’ll stick with AutoZone, just a mile down the road, where customer service is prioritized.