Firestone Complete Auto Care PA 19446

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Estefania LeClair

Firestone was amazing! I got a flat tire the day of a snow storm, we called them, and they helped up right away! Got us home in an hour! Great service, nice staff, highly recommend!

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Justin S.

DO NOT go to this Firestone on 40 Ft Road. I highly recommend the one by 309 and the mall instead—those guys are great. But the crew at this location is completely unprofessional and careless. I made an appointment to have two wheels and two tires mounted and balanced—no vehicle involved, just a simple tire job. I was told to arrive by 8:00 AM Sunday. I showed up early (7:55), waited until 8:28 before anyone even showed up. Huge red flag. Later that day, they called at 6:28 PM to say the job was done. I got there around 5:30 PM after work the next day. The guy at the front counter (short, attitude problem, didn’t catch his name) clearly couldn’t care less. Another customer was even waiting over 20 minutes for their car to be released after alignment. When I was finally helped, they brought out my wheels—and the whitewalls were mounted on the inside, even though I specifically said I wanted the whitewalls facing out when I made the appointment. They offered to fix it, but at that point, I didn’t trust them anymore. I figured, if they’re this careless already, they’ll probably damage the wheels. Guess what? They did. Brand new wheels—scuffed. I confronted them and the front counter guy said, “Whatever man, I knew you’d act like this.” So clearly, they knew they messed up and just didn’t care. When I tried to listen in from the bay, they saw me and got defensive. I hung up on the guy and yelled at him, and he called the cops on me. Typical deflection move when you’re caught being negligent. Bottom line: Avoid this location. Go to the Firestone near the mall by 309. That shop has their act together. This one is a mess. If Firestone wants to make this right I'm all for it but if not the review will stay. Again montgoemry mall Firestone great 40 ft road sucks. Thanks ai for the clean up job on my rant but I will surely be updating it :)

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Kodiak Rogers

While the employees were nice, my wife's car sat untouched for 2 full days before anyone even looked it over. By that time we really needed the car back and I said to just skip the fix and give it back so we could take it somewhere else. Still got charged $120 for the "service", though the guy was nice and gave us a discount. Never coming back here.