Varna Auto Service NY 14850

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Saif Mahmud

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was unable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.

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Erik Bjarnar

I've always gotten great service here, and today was no exception. I had an issue that turned out to be a scary lack of rear brakes. I dropped my car off in the morning, and it was fixed for a very reasonable price by midafternoon. William and Angie are always a pleasure to do business with!

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M Mazza

Excellent mechanics. Not only did they diagnose the problem correctly when another mechanic in my area lied to me and refused to even look into the problem (Byron’s auto), they fixed the issue in less than a days work and inspected my entire car making sure my vehicle was safe and up to par with necessary repairs. Excellent service, extremely professional and knowledgeable and all around just genuinely nice and honest people. I will never go anywhere else. (Infiniti qx60)