Riverdale Chrysler Jeep Dodge Ram NY 10463

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Joseph Paulino

I had a very disappointing experience with this dealership. I went in for two consecutive days to purchase a vehicle. During that time, I completed the financing process, which resulted in hard inquiries on my credit report. I was also instructed to obtain full coverage insurance for the specific vehicle in order to proceed with the deal, which I did. After completing those steps, I was informed that the deal would not move forward because I declined to purchase an extended warranty. I was told, in substance, that they make more money on warranty packages. Shortly after, I was also told the vehicle had been sold to someone else because they received a better offer and would “make more money” on that deal. As a buyer, I expect transparency and professionalism—especially when it involves credit inquiries and insurance activation. Running hard credit checks and requiring insurance before finalizing the terms, only to cancel the transaction due to a declined add-on product, is extremely frustrating and costly. I would strongly advise future customers to get all terms in writing upfront, confirm that the vehicle is secured before authorizing credit inquiries, and clarify whether purchasing add-ons like warranties is being treated as a condition of approval. Very disappointed with how this was handled. Deal was decline by vp and manager of the store

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Gladys Chavez

I took my charger for first time and since I made the call Hansel Ramirez gave me a great customer service over the phone, ones I arrived to get the service done, Hansel was super polite, his customer service skills on point and my car was ready on time. As a customer, I am big on customer service and he definitely exceeded my expectations. Thank you Hansel for the care of my car and service giving for my safety.

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Benji Cortes

I recently purchased a 2025 Jeep Grand Cherokee from the Chrysler Dodge dealership, and I couldn’t be more grateful for the experience. From the moment I walked in, the sales representative demonstrated exceptional expertise—patiently answering every question, offering knowledgeable insights, and making sure I understood all the features and benefits of the vehicle. Their professionalism and genuine care made the entire process smooth and enjoyable. I also received outstanding guidance on my finance options. The team took the time to explain everything clearly, helping me make decisions that truly fit my needs. Their support has not only made the purchase stress-free but has also transformed my work experience now that I’m driving a vehicle that suits my lifestyle perfectly. The Grand Cherokee drives beautifully—smooth, powerful, and incredibly comfortable. It’s the perfect fit for my family, offering both safety and reliability. I feel confident and secure every time we’re on the road. Throughout the entire process, the dealership staff was always available to answer any questions or concerns, even after the purchase. That level of commitment and customer service means so much. Overall, I’m extremely satisfied and highly recommend this dealership to anyone looking for a great vehicle and an even better car-buying experience.