Williams Auto Service VA 23224

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John Kennedy

Had a great experience servicing my Mercedes here. I was able to reserve a specific day and time, received clear updates via text with options, and—most importantly—spoke directly with the advisor to go through the entire estimate over the phone. I approved most of the recommendations and declined the ones I wasn’t ready to tackle, with zero pressure. Unlike many Mercedes dealerships now, where you’re stuck clicking dropdown menus and never actually discussing the car, these guys still take the time to explain what’s needed and why. I’m tired of spending money on repairs without real conversations—this was a refreshing change. Excellent customer service, work finished on time, and the final cost stayed within my approved budget. Highly recommend.

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alyssa charbonneau

Got my state inspection done here and will be going back for any future business! I’m a 31y/o woman who knows nothing about cars and freshly moved across the country so I was hesitant looking around for shops but they’re one of the few places that does walk-ins only for this service so I gave them a go. I got there about an hr after opening and was there 3-4hrs total (there were 3 ppl in front of me already). They cleared my car mechanically but I failed due to a large crack in my windshield. They gave me a very fair quote to replace it and got me rescheduled quickly (they seemed to be very busy so might not always be the case). My next visit for the windshield took 90 mins at most and then only $1 for reinspection. Justin at the front was very warm and helpful which I really appreciated. They also have a comfortable waiting area inside with free coffee and charging station. Overall great experience, would highly recommend!

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Ronny Clark

DO NOT GET A STATE INSPECTION HERE especially if you're certain that there's nothing wrong with your vehicle. They will upcharge you by saying there's a minor issue such as steering, headlights, signal lights etc. They failed my inspection after telling me there's a bulb that needs to be replaced. I had no time for the service and they failed me. When I called back they said it was a wire that was wearing away that needed to be replaced. Is it the bulb or the wire?? They wanted to charge me 50+ for the labor. If you're not planning on spending more than 50 bucks for a repair, do not bother. 20 dollar state inspections do not cover the cost of their labor, so they will "charge for a minor repair" just so that they make profit or break even.