Premier Collateral Recovery Services NC 27406

d

dante piccioni

Worst customer service ever. Woman at location didn't have any knowledge on her job went to get my car battery is dead and she wouldn't let me pull my other car in to jump it already paid in full and wouldn't let me come back in an hour to pick it up told me I had to reschedule an appointment for 2 days later. This company better hope there isn't a single scratch on my car or I'll be putting it in for insurance claims to their company. With the price of $600 for the tow service should be way way better then what I received. Woman looked miserable and her service showed it.

N

Nickki Bell

The experience we had with Premier Collateral Recovery Services is horrible. Our vehicle was towed out of our yard on a Thursday Oct 10th without our knowledge. Call to find out where it was only to get the run around. Their communication is unprofessional, told us that our vehicle was almost 3 hours from where we were located and said we had to make a appointment online if we wanted it back. Made the appointment never received a confirmation, made another one still no confirmation. Call and they told us the address to pick it up only to find out the vehicle wasn't there. Constantly calling finally someone picks up, she was very rude, asking her the location to put up our vehicle cause the location we had wasn't right, after being put on hold for almost a hour she came back to the phone saying a different location what we had only to find out it was only 45 minutes from us. The price was ridiculous for the tow and the storage which reminds you it was only 45 mins away, then tell us the location only stay open till 4. Which is a lie, the person always leaves by 3:30 as of today Thursday Dec 4th this is the 7 appointment and still no vehicle. At this point they can keep it just want our personal items.

S

Steven Blalock

They can pick your car up on a Sunday night but not get it back to you for 5 days. Amazing how they can work 24/7 but cannot accommodate people who need to recover their vehicle. This business is a flat out joke with staff that are unqualified. Let alone speaking to a human being would take an act of God. Pitiful.