First Group Automotive NY 10465

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Franklyn Mendez

I have lived just a few houses away from this shop for 8 years; not once have I been able to actually use their services. The first time I needed help, I had an emergency; a flat tire while leaving my house. They were open; I walked over; explained the urgency; and they still refused, saying I needed an appointment. A flat tire emergency. A few days ago, I needed a simple front tire balancing. I spoke directly to the main mechanic; he told me they do tire balancing but would not do mine. Same excuse; I needed an appointment and they were booked a week out. It is crazy that a shop located right here in the Bronx, surrounded by places that will patch a tire or balance one in 10 minutes, acts like they are too busy or too important for walk-ins; even for easy jobs. The impression they leave is they just do not want to work; they make everything harder than it should be. Businesses that treat new or local customers like they are a burden usually do not stay around too long. Good luck with that.

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Jason

I took my Pathfinder in earlier this week for a quick service and was pleasantly impressed with the quality and speed of their work. Great customer service and welcoming vibe. I will definitely be back! Keep up the great work.

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Robert Alves

Ralph and his crew are the best. In a world of crooks these guys are honest and reliable.