Firestone Complete Auto Care CO 80246

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Candie Carter

Sooo upset! We took our ford f250 in and had about 2k worth of work done and were pleased, so we took my Nissan pathfinder in to get fixed. I dropped it off on Wednesday, and they called me Thursday to say that they scheduled wrong and could not work on it till Friday morning. So, I said no worries… Ugg, bad idea leaving it there bc I get a call the next morning and they are telling me it was broken into while under their care. I was not too upset bc they said they would take care of it, and would replace the broken out windows. They did one, but have not been able to get the replacement window, it’s now 4 days later and I have my destroyed vehicle back and they won’t know more till tomorrow….Monday. I called safellite but Firestone said I’d have to pay and they’d reimburse me. It was nearly 1k for the window and after the 3k we just paid them for both vehicles as well as spending everything we have on opening our business in a few days, I could not part with an extra 1k right now. So I am driving around with plastic taped around where the window once was and glass stuck in the window frame and just everwhere … they provided me a thin piece of plastic that flaps heavily with the wind as I gain a speed over 15-20 mph. ? I feel extremely unsafe with all the shattered glass EVERYWHERE. The craziest thing is that I was told they vacuumed it out… Hilarious! After paying, I went to get in and almost sat on a big puddle of broken glass all in my seat! It was all rolled up so I couldn’t see it at first so I grabbed and cut my finger! Omg! Seriously ? Absolutely the worst experience as far as a company not being able to properly rectifying their mistakes! Yeah thanks a lot! Not! This was just horrible They didn’t even do everything I needed done. I was hit a few weeks ago and I told them that I had a slab of fiberglass lying against my tire and rubbing my tire down every time the tire spins… it’s still there. You can’t miss it, and I explained what I wanted when I dropped off the car. What bothered me the most though, is how incredibly inconvenient all this was to me and yet I did not receive even a little discount or reduced price. I paid nearly $900 to receive my car back destroyed.. including my seat covers, etc… only a few things were taken. A few earrings and a bear battery. I don’t care about the small stuff, but I do care about how it was all handled… very poorly.. I’m currently checking out options on how to better manage this bc this is not ok! This needs to be taken care of properly. They are not willing to handle this correctly, so now I’ll figure out how to handle this best for myself. The triple promise was a joke! Edit: it is now over a week later (Oct, 24th) and they still have NOT fixed my other window or contact me!!!!! ?

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Tim Jackson

Fantastic, same day service. Brought in a 2024 Toyota RAV4 Prime with a tire going down (slow leak). Firestone was able to get it in same day and finish it in the same afternoon, at an affordable fee. What’s not like? I’ll be back next time and again and again.

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madison johnson

Always such wonderful service! Bill and Jaz (I hope that’s the correct name) were both prompt, kind, professional, and super knowledgeable. I was running late for my appointment because I had an emergency with my dog this morning— it was no problem at all! Bill said “don’t worry, we’ll take care of ya”, and they did. He got me right, they took excellent care of my car. No fuss, no extra crap, no unnecessary sales pressure or suggestions. They did exactly what I asked them to do and made sure everything else with my car was okay. Just honest, professional feedback, and I got my car back quicker than I thought I would! I will not take my vehicle anywhere else in Denver. Firestone at 635 Colorado Blvd. is the BEST!