Pep Boys Auto Service & Tires MA 02026

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Sanderline Fleury

I had a great experience with Adley at Pep Boys! He was professional, knowledgeable, and really took the time to explain everything about my car service. Friendly, efficient, and honest—he made the whole process stress-free. Highly recommend asking for him if you need auto service or tires!

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Luis A

Unfortunately, I will be forced to give it a star. I shouldn’t give any. If you respect your well-being and want your car in a reliable place that will have quality services, this place is not at Pep boys, at least not at Dedham/MA. I took my car to change the tires and wanted the two behind that were already in it, back because they are in great condition but are for use in the summer. I bought the most expensive tires on the market and not even that made me sure of a good service given the laziness and laziness with the customer on the part of employees from that terrible place. I left my car at 1pm as scheduled, on 12/02. If I didn’t turn on the 4 o’cm, my car wouldn’t have been released on the same day. They only gave me the car at 7:28pm and on top of that they almost disappeared with the tires there that I had asked not to be discarded. They didn’t want to locate. I almost had to fight for that. By the way, they charged me for the disposal of 3 tires and not 2 as it should be. You could think: “but it’s the end of the year and it’s very busy”. And I answer you: A company of more than 40 years should not have this logistical difficulty yet! And worse, employees so uncommitted to the work and well-being of the client. My first last time to never again! And I still have doubts about the charge because I paid online at the appointment and had to pay again at the store. An endless mess! If I could give it a rating, I would give it less than 5 stars!

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Paul Kiley

Made an appointment for a tire install days in advance. Got there on schedule to be told it would be up to an hour and a half to get a tire I had bought and paid for through the website installed. After more than an hour wait with zero progress, I was told they didn't even have the tire I bought and scheduled through the Pep Boys website, but they would gladly sell me a different tire for $30 more. I was in a jam with a car that needed to be moved and no tire so I paid the additional bait and switch type charges just to get out of there. $30 may not seem like much, but that combined with the slow service and dirty conditions inside is enough for me to never use this location or Pep Boys in general ever again.