AutoZone Auto Parts MA 02026

T

Terry C

My daughter was concerned there might be an issue with her battery so I brought it to Auto Zone this morning. I explained the issue and was then told to wait that “Oakey” was finishing up with another customer. As promised, Oakey introduced himself and went right to work! He did all the right things and did them right from the start. He asked me a few good questions to help better understand my concerns and then proceeded to take the time to undo the front passenger seat so that he could get into the well where the battery is located. It is not an easy job getting to the battery in a 2014 Jeep Cherokee but he did it and he tested the battery not once but twice just to make sure…it is one thing to do this, it is another to do it with a smile on your face…and he had that. And Oakey was very thoughtful. It was clear he understood how important it is for a father to know his daughter is driving a car that is safe. Congrats to Auto Zone for hiring Oakey. Every new hire should spend day a day or two with him before they start the job.

M

Melissa Espino

Ledell and staff are very helpful. Service was quick and they were all extremely kind. All I did was pull up a photo and right away in a second they knew the product and grabbed it for me. I will continue to use this store location since the team is very knowledgeable.

A

Audra Barranco

I went in today to buy a replacement wiper blade for my Subaru Outback. It was my 3rd store that day, but I really wanted a new blade before the deluge of rain that is to arrive tonight and for the next two days. There were a lot of people in the store to buy new wiper blades! I want everyone to know that Autzone was incredibly helpful from the moment I arrived! Marc went above and beyond to help me choose the replacement wiper blade that would definitely fit this time! He explained that I needed 26OE and not just 26 like everyone else had told me. After he rang me up he said I will put it on for you to be sure it works. He did the same for the other person in line with me. Marc successfully installed both of our new wiper blades (which were quite different). He was offered a tip for putting on the new blades but said no thank you, all set have a great day :) So for anyone who struggles at all to find or install new wiper blades, Marc at Autozone in Dedham is your guy. And Marc's manager, if you're reading this, please be sure Marc gets a nice raise when he is due!