Koons Falls Church Ford VA 22044

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Sabika Barua

Service advisor Buck Bouchard is worst one. My husband bought a car from Koons and loved to go to Koons for his car maintenance service. He had a bad experience with another service advisor years back (first name may be phu…. I forgot his full name). Recently he went (2/13/2026) to Koons for diagnosis his SUV. My husband asked how much for diagnosis. Buck said $200. Then my husband asked it was less before than $200. Right? Buck answered go somewhere else. It’s a very bad manner he showed. And return the key. My husband said no! I want to do it here. It’s ok to pay $200. It was weekend he said you have to leave the car until Monday. Or come back on Monday. My husband chose to go back there on Monday morning. Then my husband went back there on Monday (2/16/2026). Buck offered $190 instead of $200. My husband was happy with $190. Then Buck asked him to wait 1and half hours or more to find the problem. MY HUSBAND CAR’S PROBLEM WAS MAKING WEIRD NOISE AND JERKING. He asked him to find out these Two problems. Buck said ok. After 1and half hours Buck said to my husband that Transmission problems and he has to pay $250 instead of &190! And you have left the car for another day for more diagnosis. My husband did not say anything. Left the car for another day. Next day(2/17/2026) my husband went there get back his car. Buck said you have to replaced transmission. And gave him estimated. And jerking is because of transmission. My husband paid and left from Koons. Then he went to another shop for diagnosis (cost $120) his car problems. They said that jerking (misfire) is happening because of bad plug. They changed all plugs and jerking has gone. I question is why Koons /Buck didn’t find the problems what my husband paid for. He spent extra money for diagnosis whether he paid to Koons for same problems. WHY?????? I have added some pictures of diagnosis of my husband car . There was no indication about jerking diagnosis!!! And jump money $190 to $250 My husband wants proper explanation. And promising himself he won’t go to Koons next in his life. Buck is another worst service advisor. I hide some personal information

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Olivia Cecil

On the day of 1/22/2026, I was unfortunately rear ended by a dump trunk and my mustang was totaled. I’m sure everyone has had that one car that they were absolutely obsessed with, and then to have that happen- absolute devastation. While traveling down that road of lawyers, not having a vehicle, the whole stress tornado, I looked into a bronco at Koons Ford Falls Church. The only explanation I can give is wow. They did a fantastic job. Not only was our sales rep Wayne, very empathetic, but he also was trying his best to bring joy to the situation in the most delightful way. He is very knowledgeable, easy to talk to, and overall really cared. He wasn’t trying to overly complicate things (like other dealerships we went to before Koons), or just be that stereotypical “sales guy”. He set the bar extremely high, and we will definitely be purchasing from them again in the future. Dean was our financial advisor guy, and he was also very charismatic. I told him about my financial budget and he was able to bring my monthly payments to a fair price with absolute ease. He welcomed me in with open arms and gave the best advice he knew! He definitely has a heart of a teacher, which I respect the heck out of! I am 26 years old and he wasn’t trying to rob my bank account, offered clear advice, and let me chose what options best suited my lifestyle! Overall, if I could give this dealership 1,000,000 stars I would! Even when you walk in, you can see the level of integrity, community, and family that is instilled in this dealership. Well done Koons Fam! I hope upper management/owners see this!

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Sarah Fonville

Highly recommend! First of all, I hate buying cars. I had my 2015 Ford F-150 for 11 years and would have kept it longer, but it was time for something more economical. I found a Toyota Highlander and met Andreas Small at the dealership. He was an absolute pleasure working with. Number one, he is extremely knowledgeable about the vehicles and the process. I met with other dealers at other dealerships, and they couldn’t answer the basics. Andreas had an Answer for every question, and for those things he was unsure of, he had an entire cadre of other individuals to consult. The prices were very reasonable and competitive and didn’t require a lot of haggling back and forth to get to a deal price. I bought a used car, and the one issue that was identified after driving off the lot was dealt with quickly. The financing and registration process was quick and painless. Andreas was extremely communicative, and definitely one of the best professionals I have had the pleasure of interacting with in any field in recent memory. Andreas and the folks over at Koons Ford went the extra mile to make sure they treated me like a valued customer.