Oakley's Auto Worx NC 27406

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Bill Whicker

The turnover rate from ordering me a new engine, to removing the old one and installing a new engine was incredible. From start to finish was 7 days. Their attention to detail about all of my concerns with my truck was 2nd to none. They even drove my truck around for a weekend before giving it back to me, knowing my very first time driving it was going to be a 3 hour haul to Tennessee. They didn't want to just send me on my merry way, and I appreciate that. My truck drives like is is brand new again. All.of the employees are friendly and helpful. They even gave me a ride to where I needed to go when my truck died, and they weren't insensitive about anything. 5 big fat stars.

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Torey Turner

If you’re considering taking your vehicle to Oakley’s Auto Worx, please read this first. My experience ended in a courtroom — and I won a judgment against them. I’m sharing this so others don’t go through what I did. Everything here is backed by receipts, screenshots, and the judge’s ruling. My Dodge Durango was brought to Oakley’s on September 4th for a no-start condition. I paid $1,862.50 after being told the issue was fixed. Just eleven days later, the exact same problem happened again, and Oakley’s had to tow the vehicle back themselves because their repair didn’t hold up. Once they had my SUV for the second time, the explanations and timelines constantly changed. I was told it would be ready, then told something different, then told they had figured it out. But when I went to pick up the vehicle, I was suddenly asked to pay almost $600 more for the same issue they were supposed to have resolved the first time. When I questioned that, I was told to take my keys and leave. A couple of days later, the SUV broke down again with the same no-start problem and the same codes. At that point, I let them know in writing that I planned to take the vehicle somewhere else. That is when the owner, Ed, texted me a very clear promise: “I will have you a check today.” That statement was the basis for me taking the SUV to another shop who located the real issue and correctly repaired it. When I went back to Oakley’s to collect the refund he promised me in writing, the story changed yet again. The promised refund amount shifted. Then the promise itself was denied. At that point I had no choice but to file a small-claims case. In court, I brought actual evidence: receipts, the text message promising the refund, a full timeline, photos, and the paid invoice from AutoLogic. Oakley’s responded by bringing a lawyer. After reviewing the case, the court ruled in my favor and entered a judgment against Oakley’s Auto Worx. That judgment is now a matter of public record. Regardless of how they attempt to frame the outcome, the bottom line is that a judge determined that money was owed to me because of how the repair was handled and the broken refund promise. This situation never needed to go to court. Oakley’s had opportunities at every stage to resolve the matter the right way. They could have repaired the vehicle properly. They could have been transparent about what they did or didn’t diagnose. They could have honored their written promise to refund me. They could have chosen integrity over avoidance. Instead, they chose not to, and that choice led directly to the judgment against them. I’m writing this review so people in Guilford County can make an informed decision before trusting this shop with their vehicle. After everything I experienced — the failed repair, the shifting explanations, the refusal to honor a written refund, and the necessity of legal action — I cannot recommend Oakley’s Auto Worx.

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Marti

Went in for my 1:00 vehicle inspection appointment to get my tag for this year. Staff was pleasant and prompt. The waiting area was clean, had a nice wall mounted TV and a Keurig coffee maker. They were finished and I was on my way on no time. I'm going back up there with my husband's car on Friday. Nice folks.