Pilot Knob Marina Boat Showroom NY 12845

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Sharon k

Huge shout out to Katie and staff for getting us in and out this fall, at the last minute! Prompt replies and super attention to service are why we switched marina's and followed her. Their loss. We will see you in the spring to launch when we come back up north! Smooth seas ahead. Thank you

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Christina Lowes

Great marina to do business with! The Upstate Boat show has the best deals if you're in the market! Dave, our salesman helped us understand all of our options and explained everything. Thank you so much!

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Kris

I came in here about a month ago interested in the new Catalyst 858 and was told “I’m the boat guy I know nothing about snowmobiles”, pretty odd considering I’d think snowmobile sales don’t happen everyday, and would be a main focus during winter months. Came in again for oil and spark plugs recently and I asked about if they are doing oil refills, instead of paying for a new jug every time, I was told the same thing! “ I’m just the boat guy”, didn’t know at first then just said I’d have to buy a new jug and couldn’t answer any other questions. When Ron was here you didn’t leave without all the info and parts you ever needed. I understand being short staffed but that’s how you want to be represented and for all your customers to see and experience that visit? I’m local and have been coming here for years and years. I also have friends that visit here as well and have experienced the same thing and are unhappy as well. If there were a closer dealership I wouldn’t even come to this one anymore and definitely wouldn’t have confidence to buy a new sled for $20k from them when their operation runs like this.