Advance Auto Parts VA 23229

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AGENT3422

During a recent visit to Advance Auto Parts to purchase a new battery, I asked an employee whether installation was possible for my vehicle. After checking the make and model, he said yes and proceeded with the purchase and installation. Unfortunately, my car requires special attention for battery replacement (a note that was clearly displayed on their computer screen). Despite that, he began the installation and completely disconnected my old battery before realizing he could not complete the replacement due to these special requirements. I left with the new battery, assuming I could get it installed elsewhere, but most other places require you to buy their battery before installation. After a few days, I returned to the store to return the battery and was met with unprofessional and dismissive treatment. I was understandably frustrated that the initial employee did not take the time to confirm installation compatibility. The overall experience left me frustrated in both the lack of training and the poor customer service I received. After this incident, I no longer plan to shop at Advance Auto Parts.

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Robert Levy

6:00 on a Monday night I was returning home from a two-hour out-of-town trip, and my check engine light came on. My usual mechanic closes at 5:00, so he wasn't an option, but luckily my passenger who I had just dropped off lives near the Advance Auto Parts on Parham Road. On a whim, I pulled in there, entered the store, and was immediately greeted by a man whose name I learned was Isaiah. I asked if they do Check Engine diagnostics, and prepared myself for answers like "not after dark," or "not when I'm the only guy working," but instead was greeted with a cheerful and enthusiastic "Oh, yeah!" He came right out, I opened my driver's door and told him that I couldn't see the hood release in the dark, he replied that he didn't need it, and used a wireless scanner to do the Check Engine test. The code that came back was a harmless sensor malfunction, and he explained to me what it meant, and that I could get the sensor replaced, but really didn't need to. I thanked him, and went on my way. As soon as I started the car, the Check Engine light went off, and it hasn't come back on, now two days later. I thank Isaiah for his professionalism, knowledge, and friendliness, and I thank Advance Auto Parts for their no-charge Check Engine policy.

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MSM ELAPELAS

On the afternoon of January 20, 2026, I went to buy a new battery for my car; however, none of the three salespeople wanted to go outside and change the battery for free, as advertised in the store, and they had a negative attitude. The customer service was poor.