Firestone Complete Auto Care VA 23230

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Larry Reed

There was a huge delay in replacing my front brakes. (I was the only person who was waiting in the waiting room.) Because the tech was multitasking, working on two cars at once. Meanwhile, I was left to wait for hours. Also, the associate told me that Firestone doesn’t turn rotors. I found out that was a lie, which she used to make me spend unnecessary money! I am so angry about the amount of time to repair my brakes and the fact that the representative lied to me. Why can’t y’all do what I asked, I needed my front brakes replaced, that’s all. I didn’t need you to inspect every inch of my vehicle, just so you can increase your bottom line! All the while, further delaying my repairs. It shouldn’t take three hours to replace front brakes!!!!

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Concerned citizen

Going on 36 hours for a state inspection. Calls are met with “you’re next up, we’re working on it, just a bit longer” needless to say, dropping off your car for two days for people to keep giving you the run around and ignoring you is ludicrous. It’s a state inspection it takes like 5 minutes. I understand you have a business to run and would rather do something that pays well but don’t offer inspections if you aren’t going to do them. Absolute epitome of terrible customer service. I would give negative stars if I could. Wouldn’t send my worst enemy here. Makes the DMV look like a day at Disney World.

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Brian H

I purchased a lifetime alignment for multiple vehicles from Firestone, and I receive EXCELLENT customer service from LaQuita on every visit! I am always able to easily schedule appointments, and LaQuita does an excellent job keeping me informed on the status of my vehicle. I would definitely recommend this Firestone!