Advance Auto Parts MA 02721

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Bart Capuano

Alexander was excellent ! I have had a few good experiences with advanced auto parts over there competing stores locally. They have been very attentive and knowledgeable when helping me with my car. Their test engine indicator is very helpful for inspection. Most recently, however I had an extra special experience in that when most workers are on their phones or barely willing to help. You can tell they are just collecting their paycheck and standing at the register with dim eyes. But I met Alexander at advanced auto parts and he was alert and ready to go. He went out into the cold and help me diagnose a lingering problem with my truck. My truck being so old had a rusty bolt and he was able to take out the back tail light for me. He helped replace the bulb. It was a dual filament bulb, and while all of this sounds simple and no big deal I had gone through an hour of people trying to tell me that a dual filament bulb meant I had to buy two bulbs for the same socket, which is not sensible. And then they would shrug and say maybe try somewhere else? So they obviously just didn’t wanna do anything about it. Because with a little bit more close reading, you can see that it says that it’s not to Bob’s for one socket that you buy one Bob for your socket and you buy a Back up bulb with the purchase. It’s a set of two bulbs for your both of your back. Tail lights. And I tried to say I think it’s what it is and she said no no no it’s one Socket two bulbs. Anyway, I finally was able to run into Alexander at advanced auto parts in Woodlock. He provided the tools. He unbolted my vehicles, tail light, which was stuck old and rusty. He slid it out properly he replaced the one bulb necessarily, and then he had me test it. Since I was alone, it’s hard to see your back, tail light and step on the break at the same time so it was useful that he spent the extra time to linger when he had other customers waiting. He had me test the bulb and confirmed that the brake light and the Regular back tail light. Both filaments inside the same bulb. We’re working properly. Knowledge experience and eyewitness account of good professional workers at advanced auto parts. Escalates them to a higher standard than Some mechanic shops, and certainly, with Alexander there. They They are a better place.

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natasha smith

Alex was great ? ? he's a true pro ? very good customer service , knowledgeable and went above an beyond! Did a battery an alternator check ✔️ and got me back on the road In no time. He also educated me on the problem to ease my mind an prepare me for next time. ?

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household warriors

I went by advanced autozone to get my car checked out. I asked the associate named Courtney to help me scan my car. She had no idea what she was doing. I also asked her to help me put windshield wipers on. She said she didn’t know how to put them on. She had to call the other employee over to help when he was already helping other customers. I don’t understand how someone can work at advanced autozone without knowing ANYTHING about cars. Courtney was extremely rude and not helpful. Definitely not going to this location ever again. Very bad experience. I have always gone there and never had a problem til now. I don’t understand how she got a job there. Don’t recommend!!