IAA Boston - Shirley MA 01464

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edward burns

when you guide the loader in put a car on your trailer. if the loader doesn't stop when you use the stop signal, it's still your fault. if it screws up anything on your trailer that's their policy, they won't show you the video they take their time loading you throughout the day. sometimes they even wash their loaders while you wait. they go through loader drivers like I go through underwear a new one every other day but they're not responsible when they break your stuff

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Taimur Shah

Be aware. They do not tell you if the airbags are deployed in most of their cars. they take pictures in the angle so you don’t see the damage. online I look at the pictures. When they bring it to my dealership . The damages are way more than shown in the pictures. And they don't take a picture of the engine bay where the accident damage is. Look in the picture that mustang is hit on the right side but they only showing the left side of this engine not the side where its hit. All there cars r like this. And this week most picture are taken in dark.

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617 J.

I dont know where to even begin. The level of incompetence and terrible service is beyon belief. My car was total loss based on damage cost but still drivable, so i would still use it to go to and from work up until the tow crew from here reach me to set up the pick up. When the tow truck guy calls me to let me know he is around i told him where to find me and to please call upon arrival and he said he would do that no problem. He never called, he just showed up and took the car plates on and everything. I called him back to ask why he didn't call upon arrival, i needed to take out my work rearview mirror parking pass out and remove the plates. He said sorry and that he was going to drive by my house the next day and leave the parking pass. He never did. After realizing that the tow truck driver didn't give a damn and would just lie i reached the insurance office. They reached the insurance auto auctions office on my behal to request them to send my work parking pass through mail. Today i finally got the letter, they send the wrong thing. They removed the town public parking pass from the windshield in which case if that was the correct pass how the hell can you reuse a windshield parking sticker, if that was the case i wouldn't requested it, it doesn't make any sense. I was very specific to the tow truck driver and to the insurance auction person in the office, i said it was a rear view mirror pass and described the color and the address shown in the parking pass. They clearly dont listen, they dont care to help people at all even when the mistake is on their end. They are beyond incompetent both the tow truck and the auctions office, they need to pay better attention and care a little. Normally I wouldn't make such a big deal out of this if my work parking pass was easily replaceable which is not the case.