NAPA Auto Parts MA 01069

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Micheal Hodges

I had a very frustrating experience at this NAPA Auto Parts location that left me feeling disrespected as a customer. The salesperson I interacted with was rude, impatient, and clearly had no interest in providing decent customer service. From the moment I walked in, I felt rushed — as if my presence was an inconvenience. When it came time to check out, instead of giving me a moment to get my card ready, the employee abruptly told me to “hurry up and put your card in,” in a tone that was completely uncalled for. There was no line behind me, no urgent situation — just unnecessary pressure and a lack of professionalism. There’s a big difference between being efficient and being pushy. I don’t appreciate being treated like I’m holding up the day just for taking a few extra seconds during a transaction. I came in to give them business, not to be talked down to. I won’t be returning to this location, and I’ll be looking elsewhere for auto parts where customers are actually respected. If management sees this, I hope they take steps to improve how people are treated — because this kind of attitude drives customers away.

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Peter NEWMAN

Seldom is anyone willing to help. The older bald guy is pretty much a lost cause. If it happens to be his cigarette break...forget it. Just utter disgust that you interrupted him. I just drive right by and go to O'Reilly. Less stress over there. I call it "No No Napa...not today "!

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Jay Smith

You wanna go somewhere that has a knowledgeable staff, this is the place. If they don't have it in stock, they can get it. Even some obscure parts I've needed they've found for me. Highly recommend! Oh yeah, and top quality parts